KRISH ARORA

Working as a Sales Agent for one for a Tier-1 power retailer, and one of the biggest companies in the Australian energy market. Curating specialized customer experiences and understanding customer needs to offer a personalized soulution for all situations.

• Proficient in meeting set KPI's and Targets.
• Met customer needs promptly and effectively.
• Continuously met sales goals via strategic prospecting.
• Developed and maintained key relationships with consumers and businesses through effective communication strategies and interpersonal skills.
• Drove sales through development of successful promotional strategies and product placement.
• Maintained accurate records of all sales activities in the company's CRM system.

• Contracted to be a part of a contact center team, working for Australia's largest energy provider
• Servicing all queries, for Residential customers, Small, and Medium enterprises
• Using the Kraken CRM to service customer accounts
• Responsible for solving customer issues, while remaining compliant.
• Tailoring customer solutions based on customer personal circumstances.
• Reviewed utility bills for accuracy and identified errors or discrepancies in billing information.
• Interacted with customers and clients on a regular basis to discuss their individualized needs when it comes to improving their facility's overall energy performance.
• Upholding Accenture values, serving Origin Energy as our client.

• Primarily dealing with customer queries via email and over the phone
• Largely deal also with admin duties, settlements for financial contracts, and customer retention
• Dealer and Customer Query Resolution, Financial Contract Settlements/Financial Document Management, Retention, Admin Work, Customer Follow-Ups
• Provided administrative support to sales team by preparing and organizing customer data.
• Performed regular follow-up calls with clients to ensure satisfaction with purchases made from the company.
• Created invoices and processed payments from customers in accordance with company policies and procedures.
• Supported sales representatives with scheduling client meetings and coordinating travel for sales presentations.

• Inbound customer service consultant, in a hybrid role.
• My primary responsibility consisted of taking customer calls and providing them with a suitable solution.
• I received inbound calls for both Retail and Credit Card solutions, with my role being to assist with any and all needs the customer had.
• This role was performed under high pressure, with great attention to detail, and prompt service expectations.
• Credit Card Solutions, Retail Solutions, Internet Banking Solutions, Service.

• Delivered quality care to customers through close collaboration with pharmacist.
• Maintained pharmacy counter and related areas in clean, neat and organized fashion.
• Restocked shelves and prepared expired drugs for return.
• Processed payments from customers using cash registers and debit and credit card terminals.
• Performed administrative duties such as filing documents, faxing forms, answering phones.
• Monitored stock levels of both prescription drugs and over-the-counter items.

• Short-Term contract role
• Working here helped me to build confidence in talking to people face to face as it was a door to a door sales position
• Got the chance to work in the call center for a brief time period
• Provided product information, answered questions, and offered solutions to customer inquiries.
• Developed relationships with customers to increase sales opportunities.
• Consistently met daily, weekly, monthly call quotas set forth by management team.
• This role heavily contributed to my increased success in customer service roles, as well as contributed in helping me gain experience to meet targets & deadlines.

• Working at Coffix(Howick) helped me to have face to face customer interaction, understanding the customer needs and serving them with a perfect cup of coffee to start their morning
• Money Handling, Store Managing
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Monitored staff performance and addressed issues.
• Coached, mentored and trained team members in order to improve their job performance.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.