KRISH MAMIDANNA

Formation Technology is a Melbourne-based software company specializing in CRM solutions for worker entitlement schemes. Formation CRM, streamlines complex processes like compliance tracking, financial management, and worker entitlements.

Joined Formation Technology during a critical period when the CRM platform required a major update. Successfully led the transition for three major clients to the latest CRM version, incorporating a new set of requirements to meet their evolving business needs.

• Managed relationships with 4+ clients, ensuring product support and adherence to complex business rules
• Maintained strong client communication via Helpdesk, emails, phone calls, and MS Teams meetings
• Investigated root-cause issues using SQL queries, reducing resolution time by 30%
• Resolved 40+ tickets/month, achieving high first-resolution accuracy
• Partnered with product teams to align new features with client needs and workflows
• Authored 100+ issue reports, enabling efficient solutions delivery
• Executed test scripts and identified 30+ defects across product releases
• Contributed to UAT and created automation test requirements for over 200 scenarios
• Implemented Kanban boards, improving task prioritization and completion rates by 20%
• Maintained a centralized knowledge base, reducing onboarding time by 25%
• Optimized workflows with CRM platforms and SaaS tools, improving efficiency by 15%
• Leveraged knowledge of superannuation and payroll systems to deliver tailored solutions
• Documented system updates in release notes and conducted UAT and post-deployment smoke tests
• Provided hypercare support, ensuring smooth transitions for clients
• Led a high-priority client transition to a new CRM SaaS version, from requirement gathering to release management
• Played a key role in a system migration project, ensuring zero downtime and seamless client experience

• As an agile champion delivered prestigious projects using agile and hybrid delivery models
• Chairing workshops with a clear purpose and providing an environment to achieve desired outcome
• Demonstrated experience in eliciting and documenting business requirements for Web, Mobile and Digital projects
• Confirming elicitation results with stakeholders using process maps
• Succinctly authoring various project artefacts as per the project requirements
• Regularly showcasing the finished or working product to relevant stakeholders and get their buy-in
• Using mind maps to craft workflows and define last mile connectivity for the product offering
• Strong time management and task prioritisation skills to groom the product backlog
• Strong comfort conducting scrum ceremonies right from inception through to the release
• Highly competent people skills to engage diverse stakeholders at all levels

• Convert complex business requirements into easily understandable workable targets
• Work with business owner and capture business requirements
• Analyse market for similar products and capture unique selling points
• Conduct workshops to explain requirements to the development team
• Design workflow to achieve the overall view of application
• Conduct and review user acceptance to make corresponding changes to workflow as required
• Liaise the tech limitations and challenges to the business owner work on a solution to achieve common goal
• Write Epics and user stories
• Review test cases to ensure specific requirements are met
• Help Product owner in marketing ideas to explain the product by designing videos and multimedia content using Sketch, Adobe Xd, origami, marvel etc