Overview
Work History
Education
Skills
Projects
Timeline
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Krisha Pokhrel

Pascoe Vale,VIC

Overview

3
3
years of professional experience

Work History

Application Service desk

JB Hi-Fi
01.2024 - Current
  • Efficiently manage and resolve user inquiries across multiple platforms, including Webex calls, telephone, Zendesk tickets, and email, ensuring prompt and effective support.
  • Utilize O365 and Azure Cloud environments, with a focus on User Access Management (UAM), leveraging MSP best practices to maintain system integrity and user accessibility.
  • Conduct regular health checks and perform server reboots as part of proactive service desk database management, ensuring optimal system performance.
  • Adhere to established escalation protocols, providing crucial information and insights for system investigations when necessary.
  • Deliver comprehensive application support and IT assistance to both in-store and office personnel within a fast-paced retail environment, addressing both hardware and software issues remotely using ConnectWise.

Database Administrator

Cedar Gate Services Pvt. Ltd
04.2022 - 11.2023
  • Worked on improving and implementing database design, administration, architecture, stored procedure and query optimization
  • Maintained MSSQL's underlying physical and logical files and MySQL's underlying storage engines, such as InnoDB and MyISAM
  • Worked with cloud-based databases such as Amazon Relational Databases
  • Worked on replication and cluster configuration in MySQL/MariaDB, MSSQL
  • Developed procedure documents and maintained detailed database related documents
  • Experience with MSSQL high availability configuration and monitoring
  • Experience with replication and cluster configuration in MySQL/MariaDB, MSSQL
  • Ability to develop procedure documents and maintain detailed database-related documents
  • Knowledge and understanding of all aspects of database tuning: software configuration, memory usage, data access, data manipulation, SQL, and physical storage.

IT Support

Sriya Clearing Agency
09.2021 - 03.2022
  • Installing and configuring computer hardware, software, systems, networks, printers, and scanners
  • Maintained an Excel sheet for various client payments and goods details
  • Computer system and network monitoring and maintenance
  • Responding to service issues and requests in a timely manner
  • Troubleshooted various problem faced by customers efficiently.
  • Provided individual support and counseling in fitness, wellness, and nutrition to over [Number] clients per week.

Education

Bachelor in Computer Engineering -

Nepal Engineering College

Skills

  • Microsoft Office 365
  • MySQL/SQL Server/MariaDB
  • AWS/Linux/Active Directory,Azure
  • JIRA,Zendesk,ConnectWise
  • Verbal Communication Skills
  • Time management
  • Troubleshooting and decision making skills

Projects

Hostel Management System:-Created a fully functioning website using HTML, CSS, JavaScript as a front end and PHP and MySQL as a back end. Patrika :-A website where readers on the internet can read the latest news according to a category of their choice. Created using JSP and MySQL. Comparative analysis of GUI based prediction of Parkinson disease using machine learning:- desktop application to predict whether a person is suffering from Parkinson disease or not based on symptoms demonstrated by speech, tremor, and gait. 

Timeline

Application Service desk

JB Hi-Fi
01.2024 - Current

Database Administrator

Cedar Gate Services Pvt. Ltd
04.2022 - 11.2023

IT Support

Sriya Clearing Agency
09.2021 - 03.2022

Bachelor in Computer Engineering -

Nepal Engineering College

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Krisha Pokhrel