Krishan Chandra
Woodcroft
Summary
Knowledgeable Field Service Technician with strong background in field operations, Customer relations and technical troubleshooting. Proven ability to resolve complex issues and ensure optimal equipment performance. Demonstrated expertise in diagnostics and repair, combined with effective communication skills to support team collaboration and client satisfaction.
Overview
6
6
years of professional experience
Work History
Field Technician
PPC ID Card Solutions
01.2021 - Current
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Proactively schedule preventative maintenance with various contracted customers every Month to service their Printers.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Assess and Service Equipments that have been sent to our workshop due to Hardware Issues.
- Provide efficient and timely Service reports to customers.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Communicated with supervisor and Support Team to report progress, discuss issues and seek guidance.
- Liaise with Sales Team on efficient work procedures.
- Schedule Weekly Teams meetings with our technicians from Brisbane and Melbourne Offices.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed in Bluefolder.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Operated hand tools and power equipment according to company safety procedures.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Maintain In house Stock levels of various frequently used parts and perform Stock takes of parts and printers every Month.
- Generate Company vehicle and Credit card reporting to Management.
- House Keeping Duties.
Printer Service Technician
Neopost (Now Smartech)
01.2019 - 11.2020
- Maintained a clean, organized workspace for efficient operation of all printing tasks.
- Performed preventative maintenance on printers, Woolworth's Barcode Printers and ensuring optimal performance and reduced repair costs.
- Provide updates to Customers on Service being performed.
- Ensured accurate billing by tracking completed jobs and materials used for each project.
- Managed inventory levels to minimize costs while ensuring availability of necessary materials.
Education
Traineeship Completion in Telecommunications - Telecommunications
BSA Ltd
Sydney Olympic Park, NSW04-2018
Diploma in Business Accounting - Business Accountancy
Fiji Institute of Technology
Suva, Fiji Islands11-2006
Skills
- Customer Relations
- Field operations
- Workplace safety
- Professional communication
Accomplishments
Held up our High Standard of Service Delivery to our Sydney Customers over the Past 4 Years and Attained a High retention rate of Contracted Customers throught Excellent Customer Relations.
Languages
English
Full Professional
Hindi
Full Professional
Interests
- Enjoy participating in [activity] for overall physical and mental well-being
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Tech enthusiast, passionate about exploring the latest advancements and innovations
Timeline
Field Technician
PPC ID Card Solutions
01.2021 - Current
Printer Service Technician
Neopost (Now Smartech)
01.2019 - 11.2020
Traineeship Completion in Telecommunications - Telecommunications
BSA Ltd
Diploma in Business Accounting - Business Accountancy
Fiji Institute of Technology
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