Summary
Overview
Work History
Education
Skills
Timeline
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Krishank Solanki

Sales And Support Analyst
Melbourne,VIC

Summary

Results-oriented sales consultant with over 2 years of experience producing outstanding results and strong revenue growth for businesses .Offering experience in products and services for B2B and B2C. Possessing talent in business development and account management, emphasizing long-term retention of key customers.

Overview

6
6
years of professional experience
6
6
years of post-secondary education

Work History

Sales And Support Analyst

EVolution Group
Melbourne, VIC
08.2022 - Current
  • Client management & Escalation
  • Managing wholesale accounts
  • Sales reporting
  • Managing end to end sales process
  • Seeking new opportunities/customers/new campaigns
  • Focus on sales growth of ‘destination charging ’ and sign up of new EV conversions
  • Responding to all sales queries (Service level Agreement's to be agreed)
  • Presenting quotations and follow up (SLAs to be agreed)
  • Monitoring support Tickets and providing support to customers as necessary
  • Supporting users with software, hardware and network issues.

Sales Consultant

Carpet Call
Melbourne, VIC
12.2020 - 08.2022
  • Providing premium sales services, account and stock management
  • Develop and implement local best practices for rugs and carpet, delivery planning and execution together with the Delivery Team
  • Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate.
  • Retained consistent client base by conducting market research to develop brand strategy.
  • Provided sales and customer service assistance to walk-in traffic
  • Increased profitability and pipeline development by leveraging multiple sales strategies and distribution channels.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.
  • Oversaw daily outbound calls to identify services that address primary needs.

Operations & Customer Services Coordinator

Coles Group
06.2018 - 02.2021
  • Coordinate and execute supply chain strategies to optimize stock management as per best market practice
  • Managing and ensuring stock availability, optimum inventory levels and sales forecast to optimize revenue
  • Team building and personal development through delegation of work and IDP –individual development plan
  • Seasonal market trends analysis and gap analysis to create monthly sales forecast
  • Collaborate on sales forecast alignment to review master data to create yearly and monthly production plans
  • Effectively supporting the floor manager with daily operations in the store
  • Monitored and supported the training of new recruits in the store processes and operations
  • Successfully demonstrated communication and organisation skills while liaising with distribution manager for separating and allocating tasks for team members
  • Established a strong supportive workplace, while managing the team members
  • Strong focus on completing the work efficiently and with high attention to detail
  • Engaging with other team members and creating a healthy work environment
  • Always working as a part of team and helping others in time of need
  • Learned to solve complex situations effectively due to the exposure to varied work environment.

Intern

University of Melbourne
02.2019 - 05.2019
  • Deliver high profile and complex consulting project
  • Engage senior stakeholders and foster strong client relationships
  • Assist in the identification, scope and conversion of opportunities
  • Project-1: Strategic Management
  • The proposed strategy of the project was intended to be an initial entry strategy, where long term market expansion was recommended via transition to a state-based direct export model once key performance indicator and distributor partnership milestones were met.

Business Development Associate

Astroport
08.2015 - 12.2016
  • A disruptive concept in tourism which provides astronomy and space hands on experience to its visitors
  • Astroport helps in socio-economic development of a country’s particularly rural zones by promoting astronomy and space experience-based tourism at exquisite locations in zones of low light pollution
  • Responsibilities
  • Demonstrated strong communication skills with the ability to effectively influence clients while handling bookings and general enquiries
  • Established effective customer service skills while managing the full client end-to-end experience and problem resolution
  • Proven sales track record through productive partnerships and working relationships
  • Experienced with outbound phone sales.

Education

Master of International Business -

University of Melbourne
01.2017 - 01.2019

Bachelor of Electronics and Communication Engineering - undefined

GGSIPU
01.2011 - 01.2015

Skills

Business Development

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Timeline

Sales And Support Analyst

EVolution Group
08.2022 - Current

Sales Consultant

Carpet Call
12.2020 - 08.2022

Intern

University of Melbourne
02.2019 - 05.2019

Operations & Customer Services Coordinator

Coles Group
06.2018 - 02.2021

Master of International Business -

University of Melbourne
01.2017 - 01.2019

Business Development Associate

Astroport
08.2015 - 12.2016

Bachelor of Electronics and Communication Engineering - undefined

GGSIPU
01.2011 - 01.2015

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Krishank SolankiSales And Support Analyst