Krish Devineni Australian Citizen
GOLD COAST,QLD
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Concierge Customer Service and Security
DAVKI SECURITY SERVICES
03.2021 - Current
- Working on a Dual role as Concierge Customer Service/Security for 5 star resorts in Gold Coast such as Chevron Renaissance, Marina Mirage, Peppers and Oracle Broad beach
- First point of contact for customer service, managing contractors, scheduling repairs, working with the resort staff and Centre management while maintaining a high degree of customer service and professionalism.
- Maintaining Software systems,payment systems,access control ,monitoring systems to ensure smooth operations
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Event Manager and Security Planning
AUSTRALIAN CONCERT AND ENTERTAINMENT SERVICES
08.2016 - 04.2020
- Managing major events at the Sydney Olympic park including AFL, NRL, Concerts and various entertainment events across the year
- Delivered exceptional customer service throughout the entire event lifecycle by promptly addressing concerns as they arose.
- Event Management, Ticketing, Crowd controller, Implementing RSA, conflict resolution during these events for various clients through ACES
- Locations include Sydney Olympic Sports Centre, Aquatic Centre, Allianz stadium, Sydney Cricket ground, ANZ Stadium, Luna Park.
- Managed and supervised event staff, resulting in consistently high levels of professionalism and customer service during events.
Microsoft Office 365 Software Consultant
Hesta Super
09.2015 - 05.2016
- Served as primary liaison between software customers and development team, relating feedback and concerns for future patch cycles.
- Presented product demonstrations to clients, showcasing features and benefits that met their specific needs.
- Designed, tested, installed and monitored new systems.
- Designed presentations to illustrate [Software] usage, translating highly technical language into easily understood graphics and text.
- Troubleshot issues during software deployment phases ensuring successful installations at client sites.
- Developed innovative solutions for complex business problems, resulting in significant cost savings for clients.
- Collaborated with cross-functional teams to deliver high-quality software products on time and within budget.
- Exceeded client expectations consistently delivering above standard results throughout tenure as Software Consultant.
Project Consultant
Carlton and United Breweries
11.2013 - 08.2015
- Acted as the Business and a technical analyst managing CUB’s intranet assisting internal employees, vendors, manufacturing units.
- Delivered high-quality project results by consistently adhering to established standards and protocols.
- Built strong relationships with clients through effective communication and understanding their needs, promoting repeat business opportunities.
- Incorporated feedback from clients and stakeholders to refine project strategies, ensuring alignment with their expectations.
- Collaborated with various departments to ensure seamless integration of project components into existing systems or processes when required.
Software Consultant (USA,Melbourne,Bangalore)
Wipro Technologies
11.2008 - 11.2013
- Worked as a Client co-ordinator managing teams at onshore and offshore locations in SANFRANCISCO,SYDNEY,MELBOURNE,SINGAPORE,BANGALORE with Charles Schwab, Credit Agricole bank, Microsoft, Nielsen company,
- Served as primary liaison between software customers and development team, relating feedback and concerns for future patch cycles.
- Project management, estimation, business analysis was part of the role since the future business depended on Customer feedback and signing up for more projects.
- Presented product demonstrations to clients, showcasing features and benefits that met their specific needs.
- Operated within cross-functional environments, coordinating multi-disciplinary teams to avoid redundancy and reduce dependencies.
- Served as technical expert on products at press events and conferences.
Education
Bachelor of Science - Communications Systems Technology
Anna University
Chennai04.2015
Skills
- Exceptional customer skills
- Phone etiquette
- Sales force,CRM,Office 365,Microsoft Teams
- Escalating to various teams like Delivery, Events, Corporate
- Excellent grooming
- Polished Communication skills
- Negotiation skills
- Project management
- Business analysis
- Customer Service
Personal Information
- Title: Customer Service, Sales and Security Staff
- Nationality: Australian citizen
References
- Adam Zukesic, +61 409 970 580
- Adnan Singh, +61 423 199 887
Certification
Microsoft Office Certified
Microsoft Sharepoint Admin Certifications
Microsoft Server Management Certification
Salsa Dancing, Muay Thai,Cricket Player
I train Muay thai ,boxing to keep myself fit.I used to a professional Salsa Dancer and a weekend Club Cricekt player(Fast Bowler)
Timeline
Concierge Customer Service and Security
DAVKI SECURITY SERVICES
03.2021 - Current
Event Manager and Security Planning
AUSTRALIAN CONCERT AND ENTERTAINMENT SERVICES
08.2016 - 04.2020
Microsoft Office 365 Software Consultant
Hesta Super
09.2015 - 05.2016
Project Consultant
Carlton and United Breweries
11.2013 - 08.2015
Software Consultant (USA,Melbourne,Bangalore)
Wipro Technologies
11.2008 - 11.2013
Bachelor of Science - Communications Systems Technology
Anna University
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