Krishgiri Bava

Provided Expert Customer Support: Delivered expert-level customer support, handling escalated inquiries, complaints, and complex issues with professionalism and efficiency

• Assisted in Team Management: Assisted in the management of the customer service team, including scheduling, performance evaluations, and coordination of daily operations
• Developed Customer Service Policies: Contributed to the development and implementation of customer service policies, procedures, and standards to ensure consistency and quality in service delivery
• Analysed Customer Feedback: Analysed customer feedback, surveys, and metrics to identify trends, areas for improvement, and opportunities to enhance the customer experience
• Implemented Improvement Initiatives: Implemented initiatives to improve customer satisfaction, streamline processes, and increase efficiency in service delivery
• Managed escalated customer issues and complaints, liaising with other departments as needed to resolve complex issues and ensure customer satisfaction
• Generated Reports: Generated reports and dashboards to track key performance metrics, trends in customer inquiries, and team performance, presenting findings to management as needed
• Collaborated Across Departments: Collaborated with other departments such as sales, marketing, and product development to address customer needs and improve overall customer satisfaction
• Contributed to Process Improvement: Contributed ideas and suggestions for process improvement, efficiency gains, and innovation in customer service operations
• Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
• Established strong rapport with customers, fostering long-term relationships and repeat business.

• Evaluated inventory and delivery needs and optimized strategies to meet customer demands
• Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance
• Collaborated with team members to develop innovative sales strategies and marketing materials.
• Helped customers locate products and checked store system for merchandise at other sites.
• Delivered exceptional after-sales support, fostering long-term client relationships built on trust and reliability.
• Resolved customer issues promptly, ensuring their continued loyalty to the company''s products and services.