Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Work Availability
Quote
Timeline
Volunteer
Krishna Bartaula

Krishna Bartaula

Ridleyton ,SA

Summary

Career Summary _____________________________________________________________________________________ Experienced console operator with over five years of experience in customer facing role. Excellent reputation for resolving problems and improving customer satisfaction. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Console Operator

Peregrine Corporation
09.2022 - Current
  • Performed troubleshooting of system performance bottlenecks and proposed solutions to discovered weaknesses.
  • Analyzed and verified system requirements for newly installed applications to support maximum compatibility with ongoing operations.
  • Enforced rules, regulations, policies and procedures and responded to emergency situations requiring security assistance.
  • Wrote detailed narrative reports and maintained daily activity reports.
  • Issued security badges and visitor passes to all guests.
  • Generated reports covering details about data, system operation and error monitoring.
  • Adhered to data transmission laws and regulatory guidelines when sending and storing sensitive internal and customer data.
  • M

Bar Supervisor

Lady Burra brew house
02.2020 - 01.2022
  • Completed bar opening and closing procedures.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Closed out cash register and prepared cashier report at close of business.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Checked ID cards and verified bar guests were of legal age.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Worked with distributors to add new products to bar menu.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
  • Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands.
  • Shrunk inventory costs 4% through proactive evaluation and adjustment of vendor relationships.
  • Managed over 30 customer calls and emails per per day.
  • Increased total sales by 13%.

Food and beverage attendant

The Observer Hotel
10.2017 - 07.2019
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Trained new staff members on company policies and procedures.
  • Assisted with conducting pre-shift meetings to review specials, menu changes and house counts.
  • Monitored temperature of cases, shelves and storage areas and reported failures to manager.
  • Orchestrated positive customer experiences by overseeing every area of operations.
  • Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.

Education

Professional Year Program -

William Light Institute
Adelaide, SA
10.2022

Bachelor of Business Information System -

Torrens University
Adelaide, SA
10.2021

Skills

  • Network architecture
  • Python
  • HTML/CSS
  • Creating project charter
  • Basic knowledge and understanding Stakeholder analysis both internal and external
  • Microsoft Dynamics 365
  • Basic knowledge costs benefit analysis
  • Strong Customer experience
  • Exceptional communicator with keen eye for detail
  • Trouble shooting
  • Ability to both accurately and objectively evaluate project risks
  • Customer Service
  • Cash Register Operations

Accomplishments

University Projects

1. Network design for University to connect staff member and student but with the different hub. Local area network was used after cost benefit analysis and to maintain the security purpose. Two hubs were used to maintain the privacy between staff and students. To manage the student activity in computer (SNMP) Simple Network Management Protocol were used.

The hubs and routers were functioning within the network layer. Authentication of devices on the network through the login application were managed by the radius client which is installed on the router. User credentials are stored on a Radius database which is connected to the radius client. “Torrens university 7/10/2020”.


2.New system design for the Roti kitchen for bookings and online ordering. It was a group project, and I was acting as a business analyst. I did the following job for the success of the project.

a. Identification of stakeholders of the project

b. Identification of actors in the system

c. Identification of Functional and nonfunctional requirement.

d. Use Case Diagrams and documentation.



Languages

Hindi
Native or Bilingual
Nepali
Native or Bilingual
English
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Console Operator

Peregrine Corporation
09.2022 - Current

Bar Supervisor

Lady Burra brew house
02.2020 - 01.2022

Food and beverage attendant

The Observer Hotel
10.2017 - 07.2019

Professional Year Program -

William Light Institute

Bachelor of Business Information System -

Torrens University
Krishna Bartaula