Krishna Bhusal
Sunshine,VIC
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Telesales Representative
Australian Energy Initiative
Melbourne, Victoria
07.2023 - Current
- Conduct outbound sales calls to potential customers, introducing them to products and services.
- Develop relationships with clients through regular follow-up calls.
- Create reports on daily, weekly, monthly sales results for management review.
- Utilized CRM software to track progress of leads throughout the sales cycle.
- Identify potential customers through lead generation campaigns such as cold calling and emailing prospects.
Energy Efficiency Specialist
Evitech Pty LTD
Melbourne, Victoria
06.2022 - 07.2023
- Assisting the assessor, if necessary, with the product details and procedure.
- Receiving incoming calls, answering their questions, and providing product information.
- Sending follow-up emails to clients, arranging calls as requested.
- Provided technical support for customers in resolving complex issues.
- Collaborated with marketing teams to develop promotional campaigns.
Workshop Manager
E-motor
Melbourne, Victoria
01.2019 - 06.2022
- Resolve customer complaints regarding product quality or service rendered by the workshop staff.
- Cooperate with other departments in order to achieve organizational objectives.
- Identify new opportunities for cost savings while maintaining high-quality standards.
- Conduct regular audits of tools, machinery, materials, products and services provided by the shop.
- Prepare and maintain budgets, personnel records or training manuals.
Retail Sale Specialist
JB-HIFI (Highpoint, Victoria)
Melbourne, Victoria
10.2018 - 01.2019
- Greet customers, answered questions and provided assistance with purchasing decisions.
- Develop customer relationships by providing product knowledge and offering advice on product selection.
- Operate the cash register to process payments from customers.
- Advise customers of current promotions and discounts available for purchases.
Education
Master degree in Information Technology -
Federation University Australia
Skills
- Telemarketing
- Inbound and outbound calls
- Appointment Setting
- CRM Software
- Order Processing
- Data Entry
- Documentation And Reporting
- MS Office
- Complaint resolution
- Active Listening
- Debugging
- Application installations
- Hardware Installation
- Technical Support
- Network Security
- ITIL Processes
- Help Desk Management
- System optimization
- Technical Troubleshooting
- MySQL
- Laptop Servicing
Languages
English, Nepali, Hindi
Certification
- AWS Certified Cloud Practitioner (CCP)
- Certified ScrumMaster (CSM)
- Cisco Certified Network Associate (CCNA)
- Linux Essentials Certification
- Microsoft Certified: Fundamentals
Timeline
Telesales Representative
Australian Energy Initiative
07.2023 - Current
Energy Efficiency Specialist
Evitech Pty LTD
06.2022 - 07.2023
Workshop Manager
E-motor
01.2019 - 06.2022
Retail Sale Specialist
JB-HIFI (Highpoint, Victoria)
10.2018 - 01.2019
Master degree in Information Technology -
Federation University Australia
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