Krishna Bhusal
150C William Street, Beckenham
Summary
Professional in sales with strong background in telesales and customer relations. Known for effective communication, persuasive techniques, and results-driven approach. Possesses foundational understanding of sales techniques and customer relationship management, with proficiency in using CRM software and handling inbound/outbound calls.
Consistently collaborates well with teams, adapts to changing needs, and focuses on achieving targets. Adept at managing customer interactions, closing sales, and providing exception service.
Overview
4
4
years of professional experience
Work History
Business Sales Specialist
Evitech Pty Ltd
12.2023 - 07.2025
- Developed comprehensive account plans for key clients, leading to increased revenue growth and enhanced customer loyalty.
- Maintained a high level of customer satisfaction by providing exceptional post-sale support and addressing any concerns in a timely manner.
- Maximized sales potential by conducting thorough market research and staying informed of competitive landscapes.
- Closed major deals by leveraging industry expertise, collaborating with internal teams, and negotiating favourable terms for both parties.
- Consistently exceeded performance benchmark achieving 60% above weekly KPIs.
- Leveraged strong commercial and business acumen to convert clients need into long term value and able to retain 65% of the customer by delivering exceptional service and tailored solution.
Telesales Representative
Australian Energy Initiative
02.2022 - 11.2023
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Increased sales by effectively identifying customer needs and presenting tailored solutions.
- Overcame objections using friendly, persuasive strategies.
- Optimized productivity levels, setting personal goals for daily calls made and deals closed successfully.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems through software called phoneburner.
- Utilized Salesforce CRM to manage customer relationships, track sales pipelines, and optimize client engagement, resulting in improved team efficiency and data accuracy.
Receptionist
Oaks
03.2021 - 02.2022
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
Bachelor of Information Technology - Information Technology
Federation University Australia
VIC12-2023
High School - Science
Rammani Multiple Collage
Nepal07-2019
Skills
- Delivering exceptional customer support
- Confident public speaking
- Qualifying potential clients
- Managing incoming calls professionally and efficiently
- Proficient in Salesforce and HubSpot
- Booking and managing calendars for meetings or client visits
- Professional telephone behaviour for both inbound and outbound calls
- Enhancing customer value
Timeline
Business Sales Specialist
Evitech Pty Ltd
12.2023 - 07.2025
Telesales Representative
Australian Energy Initiative
02.2022 - 11.2023
Receptionist
Oaks
03.2021 - 02.2022
Bachelor of Information Technology - Information Technology
Federation University Australia
High School - Science
Rammani Multiple Collage
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