Krishna Challa
Melbourne,VIC
Summary
Dynamic Customer Care Consultant at Maxxia with a proven track record in delivering exceptional service and first-contact resolution. Skilled in data entry and adept at multitasking, I enhanced customer satisfaction through effective communication and problem-solving, even during peak periods. Committed to continuous improvement and operational excellence.
Overview
5
5
years of professional experience
Work History
Customer Care Consultant
Maxxia
10.2023 - Current
- Assisted customers with inquiries and issues through various communication channels.
- Collaborated with team members to ensure seamless customer service operations.
- Provided first-contact resolution whenever possible by utilizing extensive product knowledge and problem-solving skills.
- Adapted quickly to new systems and processes for efficient issue resolution.
- Gathered customer feedback to identify areas for service improvement.
- Managed high-pressure situations calmly and professionally, maintaining strong rapport with clients during difficult interactions.
- Delivered outstanding support during peak periods, adeptly handling increased call volume without compromising service quality.
- Demonstrated empathy towards customers'' needs while simultaneously adhering to company policies and guidelines.
Motel Manager
Top Of The Town
07.2022 - 09.2023
- Managed daily operations, ensuring efficient front desk and housekeeping services.
- Coordinated staff schedules, optimizing workforce allocation for peak occupancy periods.
- Implemented guest satisfaction initiatives, enhancing overall experience and feedback scores.
- Oversaw inventory management, maintaining adequate supplies for smooth hotel operations.
- Conducted regular property inspections, ensuring compliance with health and safety regulations.
- Addressed guest inquiries and resolved complaints promptly to maintain high service standards.
- Coordinated events held at the motel facility, ensuring seamless execution of special occasions that met clients'' expectations.
- Maintained high occupancy rates by implementing competitive pricing strategies and promotions.
- Provided exceptional service and assistance to guests upon check-in.
Console Operator
Ampol
06.2020 - 05.2021
- Operated console systems to monitor operations and ensure optimal performance.
- Coordinated communication between teams to facilitate smooth workflow and issue resolution.
- Analyzed data from console operations to identify trends and improve efficiency.
- Managed equipment settings to maintain production standards and minimize downtime.
- Reacted calmly during times of highly stressed or emergency situations.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
Education
Bachelor of Science - Microbiology
AQJ College
Andhra University04-2008
Skills
- Multitasking and organization
- Excellent communication
- Microsoft office
- Excel
- Inbound customer service
- Adaptability and flexibility
- Active listening
- Decision-making
- Product knowledge
Timeline
Customer Care Consultant
Maxxia
10.2023 - Current
Motel Manager
Top Of The Town
07.2022 - 09.2023
Console Operator
Ampol
06.2020 - 05.2021
Bachelor of Science - Microbiology
AQJ College
Similar Profiles
Leah WiseLeah Wise
Customer Care Consultant at MaxxiaCustomer Care Consultant at Maxxia
Nevin SijoNevin Sijo
Customer Service Consultant at MaxxiaCustomer Service Consultant at Maxxia
Ashleigh BorrelliAshleigh Borrelli
Settlement Co-Ordinator at MaxxiaSettlement Co-Ordinator at Maxxia
Ashina SethiAshina Sethi
Senior Test Analyst at United EnergySenior Test Analyst at United Energy
Subhajit SarmaSubhajit Sarma
Software Testing Specialist at Accenture AustraliaSoftware Testing Specialist at Accenture Australia