Ms Office (Word, Excel, PowerPoint, Outlook
Krishna Fernando
Front Office Coordinator
Yokine,WA
Summary
Efficient, accuracy-driven Front Office Coordinator successful at delivering key clerical support to internal teams, customers, vendors and other stakeholders. Demonstrated success in analytical problem solving and boosting operational efficiency. Bringing 11 years of superior performance in related roles.
Overview
2
2
Languages
1
1
Certification
5
5
years of post-secondary education
5
5
years of professional experience
Work History
Front Office Coordinator
Beyond Smiles Dental Care
Perth, WA
04.2021 - Current
- Register new patients, verify and update patient information
- Assist patients to complete all necessary forms and documentation
- Schedule patient appointments, maintain and manage patient records in compliance with privacy and security regulations
- Answer and manage calls
- Respond and comply to requests for information
- Check daily appointment schedule
- Arrange patient charts for next day appointments
- Fill in cancellations and no-shows
- Dispatch lab work appropriately
- Collect and receipt payments from patients at time of treatment
- Inform patients of financial treatment plan options
- Arrange payment schedule with patients
- Sort and distribute incoming and outgoing post
- Safeguard patient privacy and confidentiality
Coffee Shop Assistant
Coffee Bean House Lakeside Joondalup Shopping Mall
Perth, WA
09.2020 - 04.2021
- Welcoming customers, accepting orders and payments Preparing foods, beverages, brewing coffee and tea and serving items to customers Cleaning and restocking work Adhering to all food safety regulations and quality controls
- Developed short-term and long-term sales objectives and strategic plans to meet market needs.
Development Officer
District Secretariat Office
Matale, Central Province, Sri Lanka
08.2018 - 07.2019
- Conducted training for staff on basic computer skills Database management of Staff contact details Participated for leave application system, Office vehicle system, Message system implications Monitoring office Network systems (Broadband system, Wi-Fi system) and reporting errors to IT technicians.
- Partnered with business teams and IT personnel to align project goals with business strategy and define project milestones.
Import Coordinator cum Operations Assistant
City Tile Home (Pvt) Ltd
, Dambulla, Central Province, Sri Lanka
02.2016 - 08.2018
- Tracking and Documenting Shipments and dealing with each step of the shipping process Communicate with clients Coordinate shipping with SL customs agents for clearance on overseas deliveries Maintained basic administrative and other office operations
- Used coordination and planning skills to achieve results according to schedule.
Customer Relation Assistant
Softwave Reprograph (Pvt) Ltd
Thimbirigasyaya, Colombo 05, Western Province, Sri Lanka
11.2015 - 02.2016
- Arranging services for customers, giving information on products and solving customer issues Taking payments by cash, cheque or credit card Answering customer inquiries and passing them to appropriate person or department
Undergraduate Trainee
Ministry Of Fisheries And Aquatic Resources
Colombo O1, Western Province, Sri Lanka
12.2014 - 01.2015
- Had a good training on licensing process of Fishing vessels, Fishing gears etc Participated for Fish processing factory inspections Evaluated and Monitored Vessel Monitoring System (VMS) Visited fishery harbors and other aquaculture activities in SL.
- Increased training efficiency by working closely with supervisor and coworkers, asking questions, and giving honest, detailed feedback.
Accounting Assistant
Small Organic Farmers' Association
Matale, Central Province, Sri Lanka
10.2010 - 09.2011
- Gained considerable experience in the duties pertaining to accounts, documentation and IT related work Learn to work with computer based accounting systems QuickBooks etc..
- Maintained accurate and complete documentation for all financial department procedures.
Education
Bachelor of Science - Aquatic Resources Technology
Uva Wellassa University of Sri Lanka
10.2011 - 10.2015
Master of Management Information Systems - undefined
Edith Cowan University
02.2020 - Current
Skills
Scheduling
Software
Ms Project Professional
Ms Visio
MySQL
QuickBooks
MYOB
Certification
Higher Diploma in Computer Science
Timeline
Front Office Coordinator
Beyond Smiles Dental Care
04.2021 - Current
Coffee Shop Assistant
Coffee Bean House Lakeside Joondalup Shopping Mall
09.2020 - 04.2021
Master of Management Information Systems - undefined
Edith Cowan University
02.2020 - Current
Development Officer
District Secretariat Office
08.2018 - 07.2019
Import Coordinator cum Operations Assistant
City Tile Home (Pvt) Ltd
02.2016 - 08.2018
Customer Relation Assistant
Softwave Reprograph (Pvt) Ltd
11.2015 - 02.2016
Undergraduate Trainee
Ministry Of Fisheries And Aquatic Resources
12.2014 - 01.2015
Bachelor of Science - Aquatic Resources Technology
Uva Wellassa University of Sri Lanka
10.2011 - 10.2015
Accounting Assistant
Small Organic Farmers' Association
10.2010 - 09.2011
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