Summary
Overview
Work History
Education
Skills
Software
Languages
Certification
Timeline
Generic

Krishna Fernando

Front Office Coordinator
Yokine,WA

Summary

Efficient, accuracy-driven Front Office Coordinator successful at delivering key clerical support to internal teams, customers, vendors and other stakeholders. Demonstrated success in analytical problem solving and boosting operational efficiency. Bringing 11 years of superior performance in related roles.

Overview

2
2
Languages
1
1
Certification
5
5
years of post-secondary education
5
5
years of professional experience

Work History

Front Office Coordinator

Beyond Smiles Dental Care
Perth , WA
2021.04 - Current
  • Register new patients, verify and update patient information
  • Assist patients to complete all necessary forms and documentation
  • Schedule patient appointments, maintain and manage patient records in compliance with privacy and security regulations
  • Answer and manage calls
  • Respond and comply to requests for information
  • Check daily appointment schedule
  • Arrange patient charts for next day appointments
  • Fill in cancellations and no-shows
  • Dispatch lab work appropriately
  • Collect and receipt payments from patients at time of treatment
  • Inform patients of financial treatment plan options
  • Arrange payment schedule with patients
  • Sort and distribute incoming and outgoing post
  • Safeguard patient privacy and confidentiality

Coffee Shop Assistant

Coffee Bean House Lakeside Joondalup Shopping Mall
Perth , WA
2020.09 - 2021.04
  • Welcoming customers, accepting orders and payments Preparing foods, beverages, brewing coffee and tea and serving items to customers Cleaning and restocking work Adhering to all food safety regulations and quality controls
  • Developed short-term and long-term sales objectives and strategic plans to meet market needs.

Development Officer

District Secretariat Office
Matale , Central Province, Sri Lanka
2018.08 - 2019.07
  • Conducted training for staff on basic computer skills Database management of Staff contact details Participated for leave application system, Office vehicle system, Message system implications Monitoring office Network systems (Broadband system, Wi-Fi system) and reporting errors to IT technicians.
  • Partnered with business teams and IT personnel to align project goals with business strategy and define project milestones.

Import Coordinator cum Operations Assistant

City Tile Home (Pvt) Ltd
, Dambulla , Central Province, Sri Lanka
2016.02 - 2018.08
  • Tracking and Documenting Shipments and dealing with each step of the shipping process Communicate with clients Coordinate shipping with SL customs agents for clearance on overseas deliveries Maintained basic administrative and other office operations
  • Used coordination and planning skills to achieve results according to schedule.

Customer Relation Assistant

Softwave Reprograph (Pvt) Ltd
Thimbirigasyaya, Colombo 05 , Western Province, Sri Lanka
2015.11 - 2016.02
  • Arranging services for customers, giving information on products and solving customer issues Taking payments by cash, cheque or credit card Answering customer inquiries and passing them to appropriate person or department

Undergraduate Trainee

Ministry Of Fisheries And Aquatic Resources
Colombo O1 , Western Province, Sri Lanka
2014.12 - 2015.01
  • Had a good training on licensing process of Fishing vessels, Fishing gears etc Participated for Fish processing factory inspections Evaluated and Monitored Vessel Monitoring System (VMS) Visited fishery harbors and other aquaculture activities in SL.
  • Increased training efficiency by working closely with supervisor and coworkers, asking questions, and giving honest, detailed feedback.

Accounting Assistant

Small Organic Farmers' Association
Matale , Central Province, Sri Lanka
2010.10 - 2011.09
  • Gained considerable experience in the duties pertaining to accounts, documentation and IT related work Learn to work with computer based accounting systems QuickBooks etc..
  • Maintained accurate and complete documentation for all financial department procedures.

Education

Bachelor of Science - Aquatic Resources Technology

Uva Wellassa University of Sri Lanka
2011.10 - 2015.10

Master of Management Information Systems - undefined

Edith Cowan University
2020.02 - Current

Skills

    Scheduling

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Software

Ms Office (Word, Excel, PowerPoint, Outlook

Ms Project Professional

Ms Visio

MySQL

QuickBooks

MYOB

Languages

English

Sinhalese

Certification

Higher Diploma in Computer Science

Timeline

Front Office Coordinator

Beyond Smiles Dental Care
2021.04 - Current

Coffee Shop Assistant

Coffee Bean House Lakeside Joondalup Shopping Mall
2020.09 - 2021.04

Master of Management Information Systems - undefined

Edith Cowan University
2020.02 - Current

Development Officer

District Secretariat Office
2018.08 - 2019.07

Import Coordinator cum Operations Assistant

City Tile Home (Pvt) Ltd
2016.02 - 2018.08

Customer Relation Assistant

Softwave Reprograph (Pvt) Ltd
2015.11 - 2016.02

Undergraduate Trainee

Ministry Of Fisheries And Aquatic Resources
2014.12 - 2015.01

Bachelor of Science - Aquatic Resources Technology

Uva Wellassa University of Sri Lanka
2011.10 - 2015.10

Accounting Assistant

Small Organic Farmers' Association
2010.10 - 2011.09

Higher Diploma in Computer Science

Krishna FernandoFront Office Coordinator