Krishna Jones
Bentleigh East,VIC
Summary
I am an experienced, professionally mature, and skilled social worker specialising in Community Mental Health, Alcohol and Other Drugs and in redressing the psycho-social impacts and barriers experienced by individuals with Complex Trauma and Co-occurring complexities.
My practice is underpinned by Strength-Based and Recovery orientated practice and Structural theory. I have a keen interest in Acceptance and Commitment therapy (ACT) and trauma informed practice however I have foundational knowledge across a range of frameworks and interventions and an eagerness to grow and learn in these areas.
I am passionate about supporting individuals to lead their best lives and am looking for an opportunity to move from Management into direct client/consumer care, support or advocacy.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Coordinator Integrated AOD Services
Star Health
05.2018 - 05.2023
- Coordination and leadership of five Alcohol and other Drug programs - Bayside Alcohol and other Drugs Central Intake, Care Coordination ,Non- Residential Withdrawal, Dual Diagnosis and Harm Reduction and leadership of two pilot programs – Enhanced Non-residential withdrawal program and Covid psycho-social support
- Supervision of 12-14 staff and oversight and direct supervision of Social Work students
- Oversight of intake, assessments, allocations, care plans, discharge, risk assessments, wellness plans and suicide risk interventions
- Community Liaison, AOD education and program promotion to increase access into AOD services
- Chair and participate in departmental, sector and partnership meetings, facilitating and maintaining positive relationships
- Client advocacy to facilitate access into internal and external support services
- Sector meetings and advocacy to diminish structural and system level barriers to clients accessing treatment
- Project lead for the Comprehensive Continuous Integrated System of Care (CCISC) pilot project
- Direct client case management and support
Coordinator MHCSS & New Horizons
Star Health
02.2013 - 05.2018
- Supervision of 10 staff across five Mental Health programs – Intensive Home Based Outreach Support(IHBOS), Moderate Homebased Outreach support (MHBOS), MHCSS, Care Coordination & Consumer Consultant (lived experience worker)
- Coordination of consortium program (New Horizons) - working with sector partners.
- Borderline Personality Disorder Carers support group facilitator
- Internal intake, assessment, and allocation
- Direct client case management
- Group facilitation
- Community Liaison, education, and training
- Coordination of NMHS internal accreditation process.
- Self-motivated, with a strong sense of personal responsibility
Coordinator New Horizons & Opening Doors
Star Health
08.2012 - 02.2013
- Supervision of 5 staff – IHBOS, MHBOS, standard HBOS, Care Coordination and Personal care
- Direct care/case management .
- Participation in partnership meetings and maintaining positive relationships with partner agencies
- Review of program policy and procedures and making amendments as required
- Participation in clinical reviews, assessments, and intake discussions in partnership with The Alfred clinical care team.
- Provision of internal Critical Debriefing team.
Coordinator Counselling Services - Lifeline
Wesley Mission Victoria
11.2009 - 07.2012
- Supervision of In Shift Support workers, Clinical Supervisors and a casual pool of staff
- Coordination of all phone room services in line with required Key Performance Criteria
- Workforce management of over 200 volunteers and some direct phone room support
- Undertaking caller risk assessments and undertaking interventions as required as per ASIST model and mandatory reporting requirements
- Training, debriefing, and mentoring of volunteers
- Provision of continuous education and group supervision to volunteers
- Implementing Change Management processes (ADKAR model)
- On-line crisis chat pilot program
- Written clinical feedback on call transcripts and 1-2-1 supervision of volunteers
- Coordinated Wesley After Hours Support & Response Service - Out of home residential services
Program & Training Manager
Court Network
01.2008 - 01.2009
- Supervision, support, debriefing and management of volunteers
- Responsibility for service delivery at the County, Supreme, Heidelberg Magistrates, Frankston Magistrates and Dandenong Family Courts
- Development and maintenance of formal relationships with court personnel & the Department of Justice
- Program/new initiative development, implementation and evaluation
- Selection, training and placement and support of all new volunteers.
- Court Support to attendees.
Manager Day Rehabilitation Programs (PDRSS)
Prahran Mission
01.2006 - 01.2009
- Management and leadership across 6 Mental Health program areas - Second Story, Open House, Mingles, Multicultural Access & Support, ConnectED and The Stables Art Studio & Gallery
- Setting & monitoring program budgets
- Recruitment of staff
- Management of 14 permanent staff and 12 casual staff
- Clinical supervision of key staff and annual performance appraisals
- Facilitation of group/peer supervision and provision of critical incident debriefing
- Program review and development including annual planning days
- Responsibility for key portfolios and achievement of targets at program level and as per Prahran Mission's 3-year strategic plan
- Writing Project charters, funding submissions and meeting with potential donors
- Liaison and formation of viable working relationships and partnerships with key agencies/stakeholders.
Team Leader Day Rehabilitation Programs (PDRSS)
Prahran Mission
01.2003 - 01.2006
- Day Rehabilitation Programs (Programs as per above excluding ConnectED)
- Provision of direct service delivery including the development of individual program plans
- Management of referrals, applications, assessments, and allocation
- Provision of supervision to approx
- 14 staff
- Facilitation of weekly staff meetings, peer supervision, work practice and secondary consult arenas
- Management of external program audits.
Case Manager - Community Aged Care Packages
Prahran Mission
01.1998 - 01.2003
- Direct service provision and outreach to 23 clients
- Initial assessments, care plans and ongoing monitoring & review
- Coordination of all relevant services and ongoing liaison with service providers and family
- Staff rosters & reconciliation of accounts
- Development and review of the program with focus on improving access and direct service delivery to aged people with mental health issues.
- Acting Coordinator
Case Worker - Homelessness
Hanover Southbank (Launch Housing)
01.1995 - 01.1998
- Formal supervision of Social Work staff & students
- Case management of caseload of 10-12 clients focused on securing long term accommodation options
- Establishing strong working relationship with key agencies in the homeless, mental health and alcohol and other drug sectors
- Attending and managing critical incidents within the building.
Education
Bachelor of Social Work -
RMIT
Bundoora1993
Module 1 - CHCAOD001 Work in Alcohol And Other Drugs Context
Odyssey Institute
08.2021
Cert IV - Training And Assessment
Infoxchange
2008
Skills
- Ability to build strong relationships and rapport with a variety of people across many settings
- Sound Case Management practice frameworks
- Ability to work with complex client presentations
- Excellent risk assessment and crisis intervention skills
- Excellent knowledge of, and relationships with referral pathways and community linkages
- Recovery-focused practice
- Trauma-informed practice
- Ability to cultivate and contribute to a healthy workplace culture
Affiliations
Introduction to Trauma Informed Care – Jen Thompson Consulting.
Trauma Informed Practice Applications – Berry Street. Cognitive Processing Therapy – Phoenix Centre. Substance Use and Suicide Risk Assessment – Carmen Betteridge.
ASIST – Applied Suicide Intervention Skills Training - Lifeline.
MARAM Training – 4 modules + Collaborative practice – Centre for Excellence in Child & Family Welfare. Comprehensive Continuous Integrated System of Care (CCISC) - Zia Partners
Critical Team Debriefing – Relationships Australia. Professional Supervision - (Vicserv)
Professional Supervision for Health Professionals & Advanced Supervision skills. - Delta Centre
Frontline Management- Vicserv
Star Health Leadership Training – Davidson
Certification
Current Drivers License
Current WWC check
Current Police check
Eligibility fo AASW
Referees
Catherine Phan – former Program Manager – Star Health Mental Health & Alcohol and Other Drug
Occupation and Purpose Developer at GYFT
Sarah Fair – former Program Manager – Star Health Mental Health & Alcohol and Other Drug
Health and Communities Services Leader
South Eeast Melbourne PHN
Timeline
Coordinator Integrated AOD Services
Star Health
05.2018 - 05.2023
Coordinator MHCSS & New Horizons
Star Health
02.2013 - 05.2018
Coordinator New Horizons & Opening Doors
Star Health
08.2012 - 02.2013
Coordinator Counselling Services - Lifeline
Wesley Mission Victoria
11.2009 - 07.2012
Program & Training Manager
Court Network
01.2008 - 01.2009
Manager Day Rehabilitation Programs (PDRSS)
Prahran Mission
01.2006 - 01.2009
Team Leader Day Rehabilitation Programs (PDRSS)
Prahran Mission
01.2003 - 01.2006
Case Manager - Community Aged Care Packages
Prahran Mission
01.1998 - 01.2003
Case Worker - Homelessness
Hanover Southbank (Launch Housing)
01.1995 - 01.1998
Bachelor of Social Work -
RMIT
Module 1 - CHCAOD001 Work in Alcohol And Other Drugs Context
Odyssey Institute
Cert IV - Training And Assessment
Infoxchange
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