Krishna Lama
Summary
Dynamic Customer Service Representative with a proven track record at 7 Days Convenience Store and Granville Supermarket, excelling in customer relations and active listening. Enhanced customer satisfaction through informed recommendations and effective complaint resolution, contributing to a loyal client base. Skilled in critical thinking and training new staff, fostering a collaborative team environment.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
7 Days Convenience
08.2023 - Current
- Assisted customers with inquiries and product selection to enhance overall shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring efficiency in service delivery.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Maintained knowledge of store promotions and inventory to provide accurate information to customers.
- Collaborated with team members to optimize store operations and improve customer satisfaction ratings.
- Trained new staff on customer service protocols and company policies for consistent service delivery.
- Monitored stock levels, reporting shortages to management for timely replenishment of products.
Customer Service Representative
Granville Indian Supermarket
11.2023 - 07.2024
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
High School Diploma -
Brighton College
Brisbane04-2026
Skills
- Customer service
- Active listening
- Critical thinking
- Filing
- Customer relations
Languages
English
Full Professional
Hindi
Limited Working
Nepali
Native or Bilingual
Interests
- I like working with my hands and fixing things
- Music
- Gardening
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Availability
Monday, Tuesday, Thursday, Saturday, Sunday
Timeline
Customer Service Representative
Granville Indian Supermarket
11.2023 - 07.2024
Customer Service Representative
7 Days Convenience
08.2023 - Current
High School Diploma -
Brighton College
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