Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Krishna Nirmale

Krishna Nirmale

Sydney,Australia

Summary

Motivated retail professional with a strong IT background, skilled in sales, customer service, and tech systems. Quick to adapt, focused on exceeding targets, and delivering seamless customer experiences.

Overview

2
2
years of professional experience

Work History

GTM Lead

CRW - The Group Connection App
09.2025 - Current
  • Spearheading university-level market entry for CRW, a social platform tackling loneliness and dating fatigue through group dynamics and ethical AI.


  • Designing and executing end-to-end GTM strategies — blending social media campaigns, referral programs, and guerrilla marketing to drive user acquisition and brand buzz.


  • Building and leading a student ambassador network, activating communities through high-energy events, influencer collaborations, and peer-driven engagement.


  • Driving rapid growth experiments with a data-driven approach, iterating campaigns based on user insights and engagement analytics.


  • Acting as a founding team leader with direct responsibility for shaping CRW’s market presence, establishing vibrant communities, and redefining how students connect.

Cyber Security Intern

Paramount Computer Systems
09.2025 - Current
  • Supported the cybersecurity sales team in driving business growth across services such as SOC, cloud security, and compliance solutions.


  • Conducted lead generation and qualification, identifying high-value prospects and ensuring a healthy sales pipeline.


  • Assisted in preparing client proposals, pitch decks, and presentations, contributing to tailored cybersecurity solution offerings.


  • Performed market research and competitor analysis to track industry trends and strengthen go-to-market strategies.


  • Maintained CRM records and client follow-ups, ensuring consistent engagement and accurate sales reporting.

Retail Sales Consultant

Optus
08.2025 - Current
  • Delivered exceptional customer service by understanding client needs and providing tailored mobile, broadband, and entertainment solutions.


  • Educated customers on Optus products, promotions, and digital tools to enhance their experience and increase customer retention.


  • Handled complex customer queries and complaints with professionalism, ensuring positive resolution and satisfaction.


  • Maintained in-depth product knowledge and stayed updated on the latest offerings and competitive market trends.


  • Processed sales transactions, contracts, and service activations accurately using POS systems and internal platforms.


  • Collaborated with team members to support store goals, drive foot traffic, and improve operational efficiency.


  • Actively promoted add-on services such as Optus Sport, Fetch TV, and insurance to increase average revenue per customer.

Senior Retail & Sales Consultant

Telstra
03.2024 - 07.2025
  • Recognised as a top-performing consultant, consistently exceeding sales targets and KPIs for four consecutive months.


  • Delivered tailored product recommendations by identifying individual customer needs, enhancing satisfaction and loyalty.


  • Trained and mentored new team members, fostering a collaborative environment and driving team performance.


  • Took initiative in leading store-floor operations, aligning team roles, and contributing to high product turnover and profitability.


  • Cultivated strong customer relationships through confident, composed, and persuasive communication.


  • Championed a customer-first approach while driving upsells and accessory attachments, resulting in top-tier incentive achievements.

Team Member

Kentucky Fried Chicken
05.2023 - 02.2024
  • Provided fast, friendly service in a high-volume environment, maintaining speed and quality under pressure.


  • Handled POS transactions, customer queries, and order accuracy with a strong focus on customer satisfaction.


  • Maintained hygiene and food safety standards in accordance with company and regulatory guidelines.


  • Assisted in training new staff on kitchen procedures, safety protocols, and service standards.


  • Worked collaboratively with team members to ensure smooth operations during peak hours.


  • Took initiative in back-of-house responsibilities, including restocking, cleaning, and prepping food items.


  • Contributed to a positive team environment through strong communication and reliability.

Education

Bachelor of Information Technology - Information Systems And Business Analysis

Macquarie University
11-2026

Skills

  • Customer satisfaction

  • Teamwork and collaboration

  • Teamwork

  • Verbal communication

  • Technical skills

  • Sales development

  • Upselling strategies

  • Handling customer complaints

  • Building rapport

  • Time management

  • Problem-solving

  • POS system operation

Affiliations

Macquarie Indian Society (08/2023 - 09/2024) Sponsorship (Team Member)

Timeline

GTM Lead

CRW - The Group Connection App
09.2025 - Current

Cyber Security Intern

Paramount Computer Systems
09.2025 - Current

Retail Sales Consultant

Optus
08.2025 - Current

Senior Retail & Sales Consultant

Telstra
03.2024 - 07.2025

Team Member

Kentucky Fried Chicken
05.2023 - 02.2024

Bachelor of Information Technology - Information Systems And Business Analysis

Macquarie University

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Krishna Nirmale