Krishna Patel
Melbourne,VIC
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Melbourne Carpet Cleaning
Melbourne, VIC
02.2023 - 08.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Educated customers on special pricing opportunities and company offerings.
- Set up and activated customer accounts.
- Collected deposits or payments and arranged for billing.
- Collected, tracked and reviewed data to evaluate business and market trends.
- Inputted customer data into computer database accurately and quickly.
Call Representative
Metro Hobbies PYT LTD
Melbourne, VIC
10.2021 - 11.2022
- Provided customers with product and service information, as well as troubleshooting assistance.
- Performed follow-up calls to ensure customer satisfaction with products or services provided.
- Answered incoming calls and responded to customer inquiries in a professional manner.
- Resolved complaints quickly and efficiently while maintaining a positive attitude towards customers.
- Documented customer correspondence in CRM to track requests, problems and solutions.
Call Center Customer Service Representative
Mitroo
Melbourne, VIC
05.2020 - 09.2021
- Maintained strong call control and quickly worked through scripts to address problems.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Updated customer accounts, addresses and contact information within call management databases.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Responded promptly to customer inquiries via email or chat systems.
- Worked collaboratively within a team environment to meet departmental goals.
- Resolved customer issues in a timely manner.
Education
Master of Information System - Information System
Holmes Institute
Melbourne, VIC08.2022
Bachelor of Information Technology - Information Technology
GTU
Gujarat, India07.2017
Skills
- Inbound and Outbound Calling
- Call and Time Management skills
- Experience with CRM platforms
- Strong communication skills
- Creative Problem Solving
- Computer Proficiency
- Technical Support
- Call Center Operations
- Microsoft PowerPoint skills
- Microsoft Office skills
- Microsoft Excel skills
- Microsoft Outlook skills
- Problem-Solving Abilities
- Administrative Support
- Business Performance Analysis
- Data Analysis
Timeline
Customer Service Representative
Melbourne Carpet Cleaning
02.2023 - 08.2023
Call Representative
Metro Hobbies PYT LTD
10.2021 - 11.2022
Call Center Customer Service Representative
Mitroo
05.2020 - 09.2021
Master of Information System - Information System
Holmes Institute
Bachelor of Information Technology - Information Technology
GTU
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