Hi, I’m
Krishna Roka
New Lambton,NSW
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance and great physical strength with a clean medical history.
Overview
3
years of professional experience
Work History
Allianz
Case Manager (Worker's Compensation)
01.2023 - Current
Job overview
- Organized and supervised Workers Compensation Program and processed legal documents
- Developed and ensured compliance to compensation policies and procedures
- Managed employee injury cases and oversaw all investigation claims for various parties
- Assisted various departments in preparing budgets and monitoring expenditures and make all settlement claims
- Participated in all worker compensation hearing and managed third party reimbursement
- Analysed inquiries and complaints and assisted in resolving all complaints
- Prepared staff reports and associated correspondence to be submitted to management
- Maintained records for all worker compensation claims and related activities
- Review and approving treatments, surgery request and communication with injured workers and providers
- Approving costing plans and communication with providers Reviewing return to work plan (RTW), work pace assessment, activities of daily living assessment (ADL), medical case conference (MCC) and updating file along with assisting injured worker to achieve preinjury duties (PID) goal timely and safely manner.
EML
Claim Advisor
01.2022 - 12.2022
Job overview
- Strong communication, team building, and collaboration skills; ability to prioritize effectively
- Excellent time management skills as well as organization skills Interpersonal and strong negotiating skills Strong customer service, diplomacy, negotiation, and relationship-building skills Possesses excellent knowledge of coverage and analytical skills in policy interpretation
- Strong communication skills - both verbal & written, as well as effective time management and organizational practices Good computer skills with proficiency in email, word processing and spreadsheet software as well as working knowledge of presentation software
Baptist Care
Care Supervisor (Mental Health) Casual
05.2021 - Current
Job overview
- Supervised a team of care workers to ensure they provide high quality care and support
- Leading team meetings and doing inductions, supervisions, and appraisals
- Worked in partnership with other professionals to ensure individuals get the support they need
- Made sure team performance meet safety expectations, correcting improper and unsafe work activities and conditions, and identifying new hazards and working to minimise the risk
- Attended all medications as charted including insulin, wounds management, making notes and giving ideas to teams regarding doctor's review, changes in medication and their work
- Good communication and respected all staffs and always willing to work on the floor in need
- Communications with RN and Creating and closing Care Plans/ Charts.
Southern Cross Care Mawson Court
AIN
10.2020 - 05.2021
Job overview
- Assisting patients with their personal care needs such as showering, toileting, shaving, oral hygiene, dressing and eating
- Assisting patients with their mobility and communication needs
- Following therapy plans such as interventions to assist those with dementia and behavioural problems
- Observing and reporting changes in patients' condition
- Assisting with rehabilitation exercises, basic treatment and delivering medications
- Assisting nursing and midwifery staff with routine technical support functions including setting up for procedures, cleaning equipment and completing basic documentation
- Maintaining accurate and detailed patient records
- Building effective relationships with patients through clear communication and empathy.
Everest Commercial Investment/ Everest Education Foundation PTY. LTD (NGO, Nepal)
Operation Manager
Job overview
- Implemented the right processes and practice across the organization
- Ensured services operate to budget and legislative compliance obligations are met conducted by Nepalese government
- Maintained operations excellence for the Everest Sewa (E-payment section) and education foundation both with employees and contractors
- Managed administration team and clerical workers toward optimum completion of their responsibilities
- Executed bank deposits, reconciliations, petty cash maintenance and other cash flow duties
- Facilitated and supervised work by contractors, field workers, volunteers, and other labor personnel
- Provided 24 hour on-call awareness in case of facilities emergency and other contracted activities during emergent weather potentially affecting regular business.
HIM Electronic Nepal PTY. LTD
Delivery- Electronic wholesale
Job overview
- Greeted recipients, delivered packages and parcels, and acquired proper signatures for all deliveries
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction
- Built and maintained professional relationships with customers, which boosted business
- Accurately placed orders of customer over the phone Assist warehouse employees in preparing items for delivery, including packing product and sorting delivery items.
Big mart (Nepal)
Shop assistant
Job overview
- Welcomed customer into the store and helped them locate items Operated a cash register for cash, check and credit transaction with accuracy Alerted customers to upcoming sales events and promotion Cleaned and organized the store including the checkout desk and displays Answered customer telephone calls promptly and in an appropriate manner Followed merchandising guidelines to present visually appealing displays
Education
Ambition Training InstituteSydney
Certificate IV in Ageing Support
01.2020
Kathmandu Institute of TechnologyNepal
Diploma in Electronic engineering
01.2017
Skills
- Contract Negotiation
- Risk Management
- Financial Analysis
- Resource Allocation
- Decision Making
- Problem Solving
- Time Management
- Quality Assurance
- Customer Service
- Conflict Resolution
- Continuous Improvement
- Data Entry
- Multitasking Abilities
- Task Prioritization
- Microsoft Word
- Teamwork and Collaboration
- Flexible and Adaptable
- Relationship Building
Additional Information
- A very energetic, fast learner, adaptable, motivated, enthusiastic, and friendly
- Excellent communication and interpersonal skills
- Proven ability to work in fast and accurate manner
Applied For Permanent Residency
190
References Available
True
Visa Information
New Temporary Graduate (Post-Study Work), 485, 10/20/25
Timeline
Case Manager (Worker's Compensation)
Allianz
01.2023 - Current
Claim Advisor
EML
01.2022 - 12.2022
Care Supervisor (Mental Health) Casual
Baptist Care
05.2021 - Current
AIN
Southern Cross Care Mawson Court
10.2020 - 05.2021
Ambition Training Institute
Certificate IV in Ageing Support
Kathmandu Institute of Technology
Diploma in Electronic engineering
Operation Manager
Everest Commercial Investment/ Everest Education Foundation PTY. LTD (NGO, Nepal)
Delivery- Electronic wholesale
HIM Electronic Nepal PTY. LTD
Shop assistant
Big mart (Nepal)
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