KRISHNA SHAH
Dean Park,NSW
Summary
Enthusiastic Business Support Supervisor eager to drive team success through hard work, attention to detail, and strong organizational skills. Proven ability to handle and communicate effectively with consumers while maintaining high productivity and efficient task completion. Skilled in operational strategy, team leadership, and process optimization, with a talent for clear communication, problem-solving, and adaptability to ensure seamless business operations and support.
Overview
3
3
years of professional experience
Work History
Business Support Supervisor
Skilltech (Downer Group)
09.2024 - Current
- Evaluate and enhance the hiring integration process to ensure efficiency; coordinate onboarding activities, including IT setup, and provide guidance and coaching on business processes to new staff.
- Compile and prepare documentation, correspondence, and reports in line with quality and organizational standards to support decision-making and maintain accurate records in databases and systems (including SAP ERP).
- Approve timesheets and process payroll on a daily basis, ensuring accurate record-keeping and compliance with relevant policies and legal requirements.
- Organize, monitor, and delegate tasks within the support team; develop workflow processes using advanced Excel tools (e.g., Power Query) and prepare monthly reports on key performance indicators for senior management review.
- Serve as the first point of contact for clients, suppliers, and internal stakeholders by promptly addressing inquiries, escalating issues as necessary, and ensuring timely and accurate communication.
- Identify and implement continuous improvement strategies for customer service and internal policies; maintain compliance with company procedures and regulatory requirements.
- Act as the primary contact for field incidents (accidents/injuries) and oversee company vehicle fleet maintenance, including claims processing and driver declaration updates.
- Monitor performance metrics, manage escalated queries from internal and external stakeholders, and ensure effective resolution of issues in line with organizational priorities.
Customer Service Representative and Administration Assistant
Skilltech (Downer Group)
11.2023 - 09.2024
- Deliver precise product, service, and policy information; promptly handle inquiries, concerns, and complaints through phone calls, emails, and other communication channels.
- Partner with various departments to resolve complex issues and continuously enhance the overall customer service experience.
- Utilize CRM tools to accurately log and maintain detailed records of customer interactions, transactions, and feedback.
- Execute general clerical tasks—including photocopying, faxing, mailing, filing, and managing invoices, expenses, and reimbursements—while ensuring data integrity.
- Prepare formal correspondence, such as water disconnection letters, and efficiently manage the import and export of routes.
- Handle sensitive information with discretion and maintain accuracy when updating databases, spreadsheets, and other systems.
Team Member
Cowen and Lewis
10.2023 - 11.2023
- Demonstrate a keen sense of professionalism and a proactive attitude, ensuring all tasks and responsibilities are completed in a timely, safe, and quality-assured manner.
- Provide exceptional service to customers by advising on uniform selections, processing orders efficiently, and ensuring a positive shopping experience.
- Assist with inventory management, including restocking, organizing displays, and maintaining an orderly shop environment to uphold high quality and safety standards.
- Work collaboratively with colleagues to streamline operations, support colleagues during peak periods, and contribute ideas for process improvements.
- Uphold company policies and industry regulations, ensuring all uniforms meet quality and safety standards while handling confidential customer information with discretion.
Team Member
McDonald's Eastern Creek
05.2022 - 04.2023
- Consistently executed tasks according to industry and company procedures, ensuring safety and high-quality completion of all assigned work activities.
- Delivered excellent customer service by promptly addressing inquiries and ensuring a positive dining experience, contributing to favorable customer feedback.
- Accurately took and processed orders, maintained quality control, and ensured timely service in a fast-paced environment.
- Maintained a clean, organized, and safe workspace in accordance with health and safety regulations, upholding McDonald's rigorous standards.
- Worked collaboratively with team members to streamline operations, support peak-hour demands, and facilitate effective communication throughout the restaurant.
- Assisted in training new team members on standard operating procedures and best practices, reinforcing a culture of quality and customer focus.
Education
Bachelor's - Applied Finance And Economics
Macquarie University
Sydney, NSW12.2027
High School -
Blacktown Girls High School
Sydney, NSW12.2023
Skills
- Organizational & Time Management: Expert in planning, prioritizing, and managing tasks efficiently to ensure safe and timely completion of work activities
- Communication & Interpersonal Skills: Strong verbal and written communication; adept at cross-functional collaboration, influencing, and customer retention
- Professionalism & Integrity: Demonstrates a positive, enthusiastic attitude combined with honesty, reliability, ethics, and personal integrity
- Analytical & Process-Driven: Excellent critical thinking and problem-solving abilities with a focus on process improvement, statement reconciliation, billing, and maintaining data confidentiality
- Administrative & Technical Proficiency: Skilled in business administration, staff training, documentation, reporting, and payroll administration using MS Office, SAP ERP, SharePoint, and related systems
- Adaptability & Continuous Learning: Self-motivated and results-driven with a willingness to learn, adapt, and identify safety and risk factors effectively
Affiliations
- Global Leadership Program
- Economics Society
References
References available upon request.
Timeline
Business Support Supervisor
Skilltech (Downer Group)
09.2024 - Current
Customer Service Representative and Administration Assistant
Skilltech (Downer Group)
11.2023 - 09.2024
Team Member
Cowen and Lewis
10.2023 - 11.2023
Team Member
McDonald's Eastern Creek
05.2022 - 04.2023
Bachelor's - Applied Finance And Economics
Macquarie University
High School -
Blacktown Girls High School
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