Krishna Siri Kolli
Caroline Springs,VIC
Summary
Dedicated and reliable Customer Associate with 4 years of experience, skilled in managing multiple tasks and delivering exceptional service. Strong communicator with expertise in conflict resolution, product knowledge, and technical support. Known for exceeding customer expectations, handling inquiries and complaints efficiently, and contributing to team success. Committed to supporting company goals and maintaining a productive work environment.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
DNA Recruitment
07.2024 - Current
- Handled client and passenger queries and complaints, offering solutions and alternatives to ensure satisfaction
- Followed communication procedures, guidelines, and policies while addressing customer concerns and resolving complaints
- Investigated and researched issues when insufficient information was available to resolve queries or complaints
- Responded to candidate inquiries regarding job opportunities, interview processes, and recruitment-related matters
- Assisted with preparing and managing recruitment documents (contracts, offer letters, etc.), ensuring timely processing and compliance
- Created and managed staff rosters, assigning shifts based on operational needs and ensuring all recruitment documents met legal requirements
- Provided on-the-ground support during disruptions caused by the Melbourne Metro, assisting passengers with alternative transport options
- Guided passengers to alternative buses, ensuring timely and efficient travel to their destinations
- Monitored passenger traffic and travel times in real time, keeping stakeholders informed of any changes or delays
- Conducted assessments of passenger data, travel times, and signage in collaboration with public transport agencies to improve operations
Customer Service Representative
ICICI Bank
07.2020 - 10.2023
- Assisted customers with product inquiries, order status, and returns, maintaining a high level of professionalism and courtesy
- Conducted follow-up calls to ensure customer satisfaction and resolve any outstanding issues
- Managed escalations and complex inquiries by collaborating with other departments to find effective solutions
- Participated in regular training sessions to stay updated on product knowledge and customer service strategies
- Successfully sell products and services by understanding customer needs and tailoring solutions to meet their requirements
- Consistently exceed sales targets by leveraging product knowledge and persuasive communication
- Employ problem-solving skills to identify and resolve customer issues promptly and efficiently
- Maintain a high level of product knowledge to educate customers and promote upselling opportunities
- Skillfully communicate with customers, ensuring clarity, empathy, and professionalism in all interactions
Education
MBA - Banking And Finance
Institute of Public Enterprise
Hyderabad India04-2020
Bachelor of Engineering - Computer Science
Anna University
Chennai India04-2018
Skills
- Administrative and Office Support
- Inbound and Outbound Calling
- Call Transfers
- Conversational ability
- Account Management
- MS Office Proficiency
- Google Sheets
- Call center operations
Timeline
Customer Service Representative
DNA Recruitment
07.2024 - Current
Customer Service Representative
ICICI Bank
07.2020 - 10.2023
MBA - Banking And Finance
Institute of Public Enterprise
Bachelor of Engineering - Computer Science
Anna University
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