Krishnachandran A B
Nowra,NSW
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Sales Consultant
Telstra
11.2023 - Current
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
Assistant Manager - Sales & Marketing
JSW Paints
09.2022 - 09.2023
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Customer Relationship Officer
JSW Paints
03.2019 - 08.2022
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Assisted customers with opening accounts and signing up for new services.
- Managed customer relations on ongoing basis to maximize customer retention.
- Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
- Increased customer loyalty through the development of personalized relationships with clients.
- Streamlined communication between departments for enhanced client support and faster issue resolution.
- Enhanced cross-selling opportunities by understanding customer needs and recommending relevant products or services.
- Trained new team members on company policies, CRM systems, and best practices to ensure consistent service quality.
- Boosted sales revenue with upselling strategies tailored to individual customers'' preferences and requirements.
- Managed high-profile accounts, ensuring consistent delivery of exceptional service for continued business growth.
- Participated in industry conferences and networking events to establish lasting connections with potential clients and partners alike.
- Created customer support strategies to increase customer retention.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
Customer Service Representative
Nerd Labs
09.2018 - 02.2019
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
Education
MBA - Marketing Management
NMIMS Global Access
India07.2023
Bachelor of Science - Computer Science & Engineering
MG University
India05.2017
Skills
- Customer Relationship Management
- Closing and Contract Negotiations
- Active Listening
- Order Fulfillment
- Microsoft Word
- Microsoft Excel
- Sales funnel management
- Territory expansion
- Product and service knowledge
- Customer liaison
- B2B Sales
- CRM proficiency
- Strategic Planning
- Sales Strategies
- Time Management
- Lead Generation
- Contract Negotiations
- Competitor Analysis
- Product Demonstration
- Sales Presentations
- Territory Management
Timeline
Sales Consultant
Telstra
11.2023 - Current
Assistant Manager - Sales & Marketing
JSW Paints
09.2022 - 09.2023
Customer Relationship Officer
JSW Paints
03.2019 - 08.2022
Customer Service Representative
Nerd Labs
09.2018 - 02.2019
MBA - Marketing Management
NMIMS Global Access
Bachelor of Science - Computer Science & Engineering
MG University
Similar Profiles
Vidyashree M AVidyashree M A
Assurance Consultant at TelstraAssurance Consultant at Telstra
Alison BaldasAlison Baldas
Executive Assistant at TelstraExecutive Assistant at Telstra
Shruthi SelvaShruthi Selva
Customer Service Consultant at TelstraCustomer Service Consultant at Telstra
Vinayak BhaskarVinayak Bhaskar
Consultant at TelstraConsultant at Telstra
Dimitria PambrisDimitria Pambris
Front of House Employee at Hungry Jack'sFront of House Employee at Hungry Jack's