Summary
Overview
Work History
Education
Skills
Technical Knowledge - Technical Skills
Attributes
Projects
References
Timeline
Generic

Krishnadev Yadav

Sydney,Australia

Summary

Goal-driven IT professional with a focus on entry-level positions in Information Technology. Areas of interest include Web Development, Software Development, and IT Project Management. Currently pursuing a Bachelor's degree in Information Technology at Southern Cross University. Seeking an opportunity to utilise my skills and knowledge in a challenging role, specifically in IT support or help desk. I am eager to gain valuable work experience and enhance my skill set through this internship. Additionally, I aim to build a strong professional network and gain firsthand insights into my desired career field. Alongside technical expertise, I have developed essential soft skills such as communication, problem-solving, time management, teamwork, customer service, and leadership through both work experiences and my academic pursuits.

Overview

6
6
years of professional experience

Work History

Cashier, Managing Staff, Customer handling

The Food House Cafe
Sydney, Australia
02.2023 - Current
  • Operated cash register and accurately processed payments, returns, and exchanges
  • Mentored and trained new employees on company policies and procedures
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
  • Processed customer orders and ensured the accuracy of their purchases
  • Developed and maintained a positive working relationship with customers.

Customer Service Representative, Chef, All Rounder

Pure Thai Restaurant
Sydney, Australia
03.2019 - Current
  • Labeled and stored raw food ingredients in appropriate storage room, walk-in refrigerator, or freezer
  • Coordinated kitchen workflows, fostering swift service and high-quality food preparation
  • Trained cooks and food preparation workers in cooking techniques and kitchen processes
  • Responded to telephone inquiries and complaints following standard operating procedures
  • Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
  • Processed orders and detailed transaction information to customers.

Kitchen Hand

Ripples Chowder Bay Restaurant
Sydney, Australia
01.2021 - 11.2022
  • Followed all health and safety regulations for the kitchen and ensured a clean and sanitary work environment
  • Washed, peeled, and cut fruit and vegetables to prepare for cooking or serving
  • Moved and arranged tables, chairs, and place settings to organize seating for groups
  • Washed dishes, glassware, and flatware by hand or with industrial dishwasher
  • Cleaned kitchen floors by regularly sweeping, mopping, and removing spills
  • Distributed food to waiters and waitresses to serve to customers.

Night Shift Filler, Customer Service Assistant

Bhatbhateni Supermarket
Kathmandu, Nepal
10.2017 - 09.2018
  • Kept records on use and damage of stock and stock-handling equipment
  • Packed customer purchases in bags and cartons
  • Obtained merchandise from bins and shelves
  • Received and counted stock items to record data manually or on computer
  • Computed prices of items and groups of items
  • Used ID tags, stamps, and electronic marking tools to mark stock items.

Education

Bachelor of Information Technology -

Southern Cross University
06-2023

Diploma of Information Technology -

Ransford College
05-2021

High School -

Dhanusha Science Campus
10-2016

Skills

  • Cash Handling
  • Customer Service
  • Product Recommendations
  • Time Management Skills
  • Schedule Management
  • MS Office
  • Computer Skills
  • Team Development
  • Team Leadership
  • Market Research

Technical Knowledge - Technical Skills

  • Database Management System
  • Microsoft Office 365
  • Cloud Computing
  • Operating System
  • Programming Languages: Basic knowledge of Java, HTML, CSS

Attributes

Able to effectively communicate with teammates, clients, and stakeholders is crucial in any field, including IT. For Instance, my job in cashier and customer service and must communicate with different customer daily which help me to get better in communication and behaviour., IT projects and Assignment always have tight deadlines, so I must manage their time well to accomplish their tasks and meet deadlines which I have experienced for 4 years., Strong collaboration skills and the ability to resolve conflicts and work towards common goals and because of my workplace, I get opportunity to work in a team., As my present work is in a restaurant and a cafe in a role of customer service and 3 years of experience in customer service, I learn how to talk and solve the issue of customer in well manner.

Projects

03/2023, 06/2023, Web App Development, Southern Cross University, Australia, The objectives of the project were to explore and expand the company we hired. The main agenda for developing the web application is to provide easy and secure way to reach out the destination, build a customer and to help the tourist and the user to find beautiful places to visit, a hotel nearest to the tourist, to book flights for themselves, and help the country to generate revenue., Programming Language – HTML, CSS, Python Django, Java, React, Database – MySQL, IDE – Visual Studio Code, Web Browser – Chrome, Wireframe – Balsamiq, Software Development – Draw.io, Version Control System – GitHub, Some APIs, Methodologies - Scrum Methodology., Hardware Requirements: Pc, Android Phone, This project is a group project of 3 people. The work for the project was divided by our tutor as 50% each. My role in a project is to provide enough information inside the admin page as I am admin for the project and to make sure for the client details are secure and safe with the valid identification. I also used to make client documentation and the wireframe design for the project., The Project Team (Students) were professional in their approach. The system has met the basic booking functions we expect. The team has agreed on further collaboration in the future to enhance or refine the system functionalities when required., Distinction mark for this project

References

Available upon request.

Timeline

Cashier, Managing Staff, Customer handling

The Food House Cafe
02.2023 - Current

Kitchen Hand

Ripples Chowder Bay Restaurant
01.2021 - 11.2022

Customer Service Representative, Chef, All Rounder

Pure Thai Restaurant
03.2019 - Current

Night Shift Filler, Customer Service Assistant

Bhatbhateni Supermarket
10.2017 - 09.2018

Bachelor of Information Technology -

Southern Cross University

Diploma of Information Technology -

Ransford College

High School -

Dhanusha Science Campus
Krishnadev Yadav