Krishnarajsinh Dodia
Sydney,NSW
Summary
Driven Rooms Division Manager with over 15 years of experience in hospitality. Extensive understanding of leadership and team supervision. Dedicated to holding employees to excellent standards of customer service and maintaining relationships with guests.
Overview
16
16
years of professional experience
Work History
Rooms Division Manager
Raffles Udaipur
07.2022 - 04.2024
- Heading the verticals of Rooms Division at Raffles Udaipur
- Collaborated with finance department to manage budgets, analyze performance metrics, and implement cost-saving measures.
- Managed crisis situations effectively, ensuring minimal impact on guests' experiences during unforeseen events or emergencies.
- Planned and executed marketing activities to improve property brand and increase revenue.
- In charge for budgeting for the expenses
- Responsible for the management and coordination of all Rooms area departments (including Front Office, Engineering and Housekeeping and managing staff
- Lead the team to position the hotel at Rank 1 on TripAdvisor
- Above 84% GOP delivered
- Above 90% score for LQA
- Upselling revenue increase ADR by 1.25%
- Guest satisfaction Score above 94%.
Front Office Manager
The Oberoi Udaivilas
10.2019 - 06.2022
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Implemented staff training programs, improving employee performance and team cohesion.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
Front Office Manager
The Oberoi
07.2018 - 10.2019
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Assisted sales department in upselling hotel services, increasing revenue through upgrades and add-on packages.
- Analyzed performance metrics to identify areas of improvement in front office operations, implementing changes for better efficiency.
- Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
Reservation Manager
The Oberoi
01.2017 - 07.2018
- Implemented a new reservation software system, resulting in better organization and tracking of bookings.
- Enhanced customer satisfaction by efficiently managing reservation inquiries and bookings.
- Handled high volumes of incoming calls professionally while multitasking other administrative tasks essential to the role.
- Trained and mentored reservation agents, enhancing their skills for optimal performance and professional growth.
- Streamlined the reservations process for improved guest experience and increased booking rates.
Duty Manager
The Oberoi
02.2014 - 01.2017
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
- Streamlined check-in/check-out processes, resulting in reduced wait times and increased guest satisfaction scores.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
Front Office Supervisor
The Oberoi Vanyavilas
02.2013 - 02.2014
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Promoted positive work environment by fostering teamwork among front office staff members.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
- Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
Front Office Assistant
The Oberoi Vanyavilas
02.2008 - 02.2013
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
- Streamlined office operations for increased efficiency through effective organizational tasks such as filing, scheduling, and data entry.
- Facilitated seamless communication between departments by routing calls and relaying messages accurately and in a timely manner.
- Maintained a professional and welcoming environment for guests, contributing to an overall positive experience.
Education
Bachelor of Arts - English Literature
Gujarat University
Ahmedabad04.2011
Skills
Front office operations
Safety and Security
Standard Operating Procedures
Housekeeping
Guest complaint resolution
Conflict Management
Complaint Handling
Reservations
Hotel operations
Visa
Visa Grant 190
Languages
English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Personal Information
- Title: Rooms Division Manager
- Date of Birth: 08/25/89
Timeline
Rooms Division Manager
Raffles Udaipur
07.2022 - 04.2024
Front Office Manager
The Oberoi Udaivilas
10.2019 - 06.2022
Front Office Manager
The Oberoi
07.2018 - 10.2019
Reservation Manager
The Oberoi
01.2017 - 07.2018
Duty Manager
The Oberoi
02.2014 - 01.2017
Front Office Supervisor
The Oberoi Vanyavilas
02.2013 - 02.2014
Front Office Assistant
The Oberoi Vanyavilas
02.2008 - 02.2013
Bachelor of Arts - English Literature
Gujarat University
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