Krishna Subbarao Nerella
Brisbane
Summary
Motivated business professional bringing 9+ years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
9
9
years of professional experience
Work History
Owner
OAKS BEACH SERVO
02.2024 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase awareness and attract new customers.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Commission Agent
United Petroleum
09.2020 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Trained and motivated employees to perform daily business functions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Reported issues to higher management with great detail.
- Reduced operational risks while organizing data to forecast performance trends.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Owner
Burrito Bar And Restaurant
05.2018 - 07.2020
- Managed day-to-day business operations.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Managed payroll, daily deposits, and cost controls.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Trained and motivated employees to perform daily business functions.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Supervised daily activities of restaurant and employees.
- Monitored employee food handling, safety and uniform requirements.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Maintained safe working environment to reduce risk of injury and accidents.
- Achieved sales growth and generated revenues yearly and effectively capitalized on industry growth.
Manager
7/11 Store
07.2017 - 02.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Onboarded new employees with training and new hire documentation.
- Improved safety procedures to create safe working conditions for workers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed detailed plans based on broad guidance and direction.
Team Member
7-11 Store
06.2015 - 07.2017
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
Master of Science - Computer Networking
Charles Sturt University
06.2017
Skills
- Strategic Planning
- Business Management Principles
- New Business Development
- Financial Management
- Manage Budgets
- Sales Planning
- Train Employees
- Multitasking
Timeline
Owner
OAKS BEACH SERVO
02.2024 - Current
Commission Agent
United Petroleum
09.2020 - Current
Owner
Burrito Bar And Restaurant
05.2018 - 07.2020
Manager
7/11 Store
07.2017 - 02.2018
Team Member
7-11 Store
06.2015 - 07.2017
Master of Science - Computer Networking
Charles Sturt University
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