Business development
Krishna Vamsi Thulluri
Bendigo,VIC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals
Overview
4
4
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
Work History
Customer Experience Representative
Bendigo Telco
Bendigo, Victoria
04.2023 - 10.2023
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proven ability to learn quickly and adapt to new situations.
- Managed incoming calls and addressed customer inquiries regarding network issues.
- Resolved technical problems efficiently, ensuring minimal downtime for customers.
- Utilized AWS Connect and ServiceNow platforms to streamline support processes.
- Generated and managed complaint tickets, ensuring timely resolution of customer issues.
- Provided exceptional customer service, fostering positive relationships and customer satisfaction.
IBL Intern
Bendigo Telco
Bendigo, VIC
03.2023 - 06.2023
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- designed a workflow for Proof of Concept (POC) project using Visio to visualize processes.
- Integrated Power Automate with Jira, enhancing workflow automation and process efficiency.
- Gained exposure to configuring Cisco routers, acquiring hands-on experience in network infrastructure management.
- Obtained Cisco Basic Certification, demonstrating proficiency in fundamental networking concepts and technologies.
Web Developer
Sapphirus Systems
Hyderabad, Telangana, INDIA
07.2019 - 11.2021
- Provided front-end website development using WordPress.
- Coded websites using HTML, CSS, and JavaScript languages.
- Implemented changes and integrated requested elements to streamline business operations.
- Implemented content management and security resource tutorials to assist end-user training.
Education
Master of Science - Internet of Things
La Trobe University
Bendigo 03.2022 - Current
Bachelor of Technology - Computer Science
SRM University
Chennai 06.2015 - 05.2019
Skills
Creative Thinking
Wireframe Creation
Web Designing
Problem-Solving
Search Engine Optimization
Certification
Web developer
Interests
Product engineer
Business analyst
Solution Architect
Cloud Infrastructure
Hobbies
- Cooking
- Shares & Investments
- Travelling
- interior designing
Accomplishments
- Collaborated with team in the development of a Project.
- Project accomplishment by completing tasks with accuracy and efficiency.
Timeline
CISCO Networking Basics
04-2023
Customer Experience Representative
Bendigo Telco
04.2023 - 10.2023
IBL Intern
Bendigo Telco
03.2023 - 06.2023
Master of Science - Internet of Things
La Trobe University
03.2022 - Current
Web Developer
Sapphirus Systems
07.2019 - 11.2021
Digital Marketing
06-2018
Web developer
09-2017
Basic JAVA
03-2017
Bachelor of Technology - Computer Science
SRM University
06.2015 - 05.2019