KRISHNEEL KUMAR
TARNEIT,VICTORIA
Summary
Meticulously organized Parts Salesman with comprehensive knowledge of thousands of vehicle parts and range of uses in numerous circumstances. Reliable source for customers of varying needs. Customer-centric and service-minded employee with approachability and outward-facing patience and generosity. Seasoned Parts Advisor skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors and customer needs.
Overview
12
12
years of professional experience
Work History
Parts Advisor
Le Mans Toyota - Deer Park
08.2023 - Current
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Ordered parts for customers and repair shops.
- Organized parts storage and stocked inventory according to established guidelines.
- Provide best customer service internal and external
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Adhered to company guidelines for performance and compliance.
- Assisted customers in finding appropriate parts promptly.
- Ordered parts from various distributors to fulfill demands.
- Processed and reshelved return orders, checking for discrepancies, potential usage and issue.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Maintained clean and neat parts counter and sales floor.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
- Stocked and managed stock of parts.
- Researched vehicles and parts via physical catalogs and electronic means.
Parts Advisor
Pickering Group Of Companies
12.2022 - 08.2023
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Ordered parts for customers, repair shops.
- Organized parts storage and stocked inventory according to established guidelines.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Maintained extensive understanding of common problems and methods for repair.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Adhered to company guidelines for performance and compliance.
- Assisted customers in finding appropriate parts promptly.
- Ordered parts from various distributors to fulfill demands.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Maintained clean and neat parts counter and sales floor.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
- Stocked and managed stock of parts.
- Reviewed current processes and procedures and implemented proactive adjustments to maintain quality, service and sales standards.
- Researched vehicles and parts via physical catalogs and electronic means.
Parts Team Leader
Asco Motors
10.2015 - 11.2022
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Created and managed project plans, timelines and budgets.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Maintained database systems to track and analyze operational data.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Parts Advisor
Niranjans Autoparts
01.2012 - 10.2015
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Organized parts storage and stocked inventory according to established guidelines.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Maintained extensive understanding of common problems and methods for repair.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Adhered to company guidelines for performance and compliance.
- Assisted customers in finding appropriate parts promptly.
- Ordered parts from various distributors to fulfill demands.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Maintained clean and neat parts counter and sales floor.
Education
Trade Certificate in Light Motor Vehicle - Automotive
Fiji National University
Fiji 10.2010
Skills
- Warehouse Operations
- Technical aptitude
- Shipping procedures
- Order Fulfillment
- Customer Education
- Operations Management
- Coordinating paperwork
- Goal Setting
- Problem-solving skills
- Verbal and written communication
- Improving customer satisfaction
- Team Collaboration
- Suggestive Selling
- SAP understanding
- Clean Driving Record
- Invoice Processing
- Ordering parts
- Product Merchandising
- Inventory Management
- Sales Training
- Customer Service
- Inventory Auditing
Referees
Bhan Pratap
Business development Manager
Asco Motors
Nabua Suva
Contact: (+679) 9991626
Darren Baillie
Parts Manager
Le Mans Toyota
Deer Park
contact: 0438838402
Timeline
Parts Advisor
Le Mans Toyota - Deer Park
08.2023 - Current
Parts Advisor
Pickering Group Of Companies
12.2022 - 08.2023
Parts Team Leader
Asco Motors
10.2015 - 11.2022
Parts Advisor
Niranjans Autoparts
01.2012 - 10.2015
Trade Certificate in Light Motor Vehicle - Automotive
Fiji National University
Similar Profiles
W.K.I SachinthaW.K.I Sachintha
Diagonostic Technician (Toyota) at Le Mans Toyota Deer ParkDiagonostic Technician (Toyota) at Le Mans Toyota Deer Park
Don WetthasingheDon Wetthasinghe
Diagnostic Technician at Le Mans Toyota - Deer ParkDiagnostic Technician at Le Mans Toyota - Deer Park
Faatafa MaoriFaatafa Maori
Mechanical Technician Apprentice at LE MANS TOYOTA DEER PARKMechanical Technician Apprentice at LE MANS TOYOTA DEER PARK