Krista James

Retail Pharmacy Manager

UFS Healthcare

Melton, Victoria

08.2017 - Current

Managed telephone and email communications, facilitating seamless interactions with pharmacy clients and team members.
Coordinated appointments for vaccinations, ear piercing, and health nurse visits, streamlining customer service operations.
Responded promptly to customer inquiries about medications or health care products.
Processed customer online prescription requests efficiently using store software systems.
Maintained records of inventory, sales, and customer data.
Handled administrative tasks such as filing documents, creating purchase orders and efficiently ordering stationary and office supplies to meet operational needs.
Managed the preparation of customer deliveries, ensuring timely and accurate service.
Discussed over-the-counter medication and equipment options to help patients deal with individual symptoms.
Advised patients on potential drug interactions and side effects, proper dose timing and medication storage.
Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Developed strategies to increase customer loyalty and satisfaction.
Executed planograms and promotional strategies to optimize store layout and increase customer engagement.
Analyzed monthly sales reports to identify areas of improvement in service or product offerings.
Supervised daily operations at the retail pharmacy counter.
Oversaw work activities, performance and service quality of pharmacy staff.
Assessed safety procedures and federal regulations to maintain pharmacy compliance.
Ensured proper maintenance of pharmacy equipment and supplies.
Balanced cash floats while adhering to end-of-day procedures and managing customer returns and banking needs.