KRISTA WONG
Canberra
Summary
A detail-oriented, multi-tasking and problem-solving Executive Assistant with 3 years of comprehensive and high-level administrative experience in the healthcare industry, complemented by a strong meeting coordination and office management background. Specialising in liaison, document filing system, and correspondence management with proficient computer literacy to optimise business operations and collaboration among team members. Proven ability to coordinate effective communication and accomplish complex tasks with accuracy and efficient time management in a fast-paced environment.
Overview
4
4
years of professional experience
Work History
Reception and Event Coordinator
Australian Medical Council
11.2024 - Current
- Coordinating logistics and communications for successful execution of diverse internal meetings and external events for diverse business units, including schedule coordination, venue set-up and catering, ensured smooth operation and 100% positive feedback.
- Managing reception and administrative operations professionally to facilitate day-to-day business operation, handling correspondence of phone calls and email for general enquiries with accuracy and efficiency.
- Demonstrating exceptional multitasking abilities while juggling diverse responsibilities, providing inter-departmental support and assistance for the management team.
- Maintaining an electronic filing systems on Alfresco DOC for easy retrieval of information and accurate office records.
Executive Assistant (Doctor Liaison Office)
Union Hospital
01.2022 - 07.2024
- Handled high-volume phone, in-person and email correspondences and resolved an average of 50 inquiries weekly from patients and physicians regarding hospital services, enhancing the overall medical experience.
- Managed executive calendars, scheduling meetings for the Deputy Medical Director and Manager, ensuring efficient appointments.
- Served as a liaison between departments, medical professionals and external stakeholders by facilitating effective communication and strong relationships, achieving a 97% satisfaction rate in department performance surveys
- Facilitated the application and credentialing process for over 3,000 physicians, ensuring compliance with hospital policies and licensing accreditation for quality assurance
- Prepared monthly reports, agreements, agendas and meeting minutes for hospital management
- Interpreted hospital guidelines and codes of practice for medical practitioners, ensuring they are well-informed and adhere to professional standards under clinical governance
Research Assistant
The University of Hong Kong
01.2021 - 01.2022
- Conducted interviews with representatives from 10 local schools, engaging students from ethnic-minority backgrounds and teaching staff, fostering open dialogue and understanding in a multi-lingual and diverse cultural environment
- Analyzed and documented diverse learning progress, needs, and concerns expressed by students and parents, using insights to inform effective educational strategies and resulting in an 88% improvement in student examination performance
- Actively collaborated and engaged with students, parents and educators in regular catch-up to discuss academic progress and teaching materials, enhancing the learning experience and building strong relationships within the educational community
Education
Master of Arts - Language Studies
City University of Hong Kong (CityU)
Hong Kong01.2023
Bachelor of Arts - Linguistics
Australian National University (ANU)
Canberra, Australia01.2020
Skills
- Secretarial and administrative support
- Office Management
- Event and meeting coordination
- Task Prioritisation and Problem-solving
- Meticulous attention to detail
- Verbal and written communication skills
- Microsoft Office (Excel, Word, PowerPoint, Outlook)
- Adobe & Canva
- Zoom & Teams
Languages
English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Reception and Event Coordinator
Australian Medical Council
11.2024 - Current
Executive Assistant (Doctor Liaison Office)
Union Hospital
01.2022 - 07.2024
Research Assistant
The University of Hong Kong
01.2021 - 01.2022
Master of Arts - Language Studies
City University of Hong Kong (CityU)
Bachelor of Arts - Linguistics
Australian National University (ANU)
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