Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Hi, I’m
KRISTABEL NWAONONIWU
Case manager
Weir Views,VIC
Summary
Overview
6
years of professional experience
Work History
Stark Catering
Kitchen Hand
03.2023 - Current
Job overview
- Followed food safety practices and sanitation guidelines.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Reduced kitchen accidents by 10% by maintaining high standards of cleanliness and organization.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Maintained high personal grooming standards and uniform presentation.
- Cleaned and maintained work areas, equipment and utensils.
- Managed time to juggle multiple tasks simultaneously with ease.
- Maintained composure and work quality while working under stress.
- Removed trash and cleaned kitchen garbage containers.
Princess Laundry
Laundry Worker
09.2022 - Current
Job overview
- Ran laundry machines and paid attention to timing, detergent amount and heat adjustments.
- Maintained safety practices at all times to protect personnel and laundry loads.
- Loaded and unloaded machines, ironed pieces and folded cleaned items, typically handling over 200 sheets per hour.
- Operated smaller washers and dryers to process specialty items or special requests for guests.
- Collected soiled linens and clothing and pretreated stains.
- Applied chemicals, sanitizers and powders safely and correctly.
AAFRO
Case Manager
06.2022 - Current
Job overview
- Partnered with local organizations to expand access to social and community services.
- Utilized grant writing skills to secure additional program funding.
- Participated in community events to promote services and engage with public.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Completed detailed charts to summarize interactions with service users and booked follow-up sessions.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Administered assessments and developed academic goals based on specific disabilities and barriers to learning.
- Assessed community needs and identified resources for social and community service programs.
7/11 Convenience Store
Night Crew Stocker
07.2022 - 08.2022
Job overview
- Removed all boxes and related trash from sales floor and processed through compactors.
- Picked and packed 50 order items daily.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Greeted over 100 customers daily and directed them to requested products.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
- Assisted customers by finding items quickly to boost store satisfaction rates
- Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
- Scanned shelves and product cases to locate expired, outdated and spoiled items.
W Melbourne
Housekeeping Room Attendant
06.2022 - 08.2022
Job overview
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Responded to requests from patrons for linens and toiletries.
- Disposed of trash and recyclables each day to avoid waste buildup.
RMIT
Student Research Assistant
06.2020 - 03.2021
Job overview
- Created surveys and questionnaires to collect data for research projects.
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
- Collaborated with other researchers to develop successful research strategies.
- Taught small groups of students focused on specific parts of coursework.
- Developed research protocols and procedures to produce accurate results.
- Scheduled appointments with test subjects over phone and through email.
ALTARA
Food Service Worker
02.2020 - 12.2020
Job overview
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Fielded client queries, addressed customers' needs and served food to patients
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained energy and enthusiasm in fast-paced environment.
- Exceeded goals through effective task prioritization and great work ethic.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Prepared special orders following prescribed diets with correct ingredients
- Readied, assembled and delivered patient trays for serving food
- Cleaned and sanitized food service equipment before and after meal services
- Trained in multiple kitchen stations to offer skilled support during rush periods.
AFAC
Catering Assistant
11.2017 - 08.2020
Job overview
- Provided friendly, courteous service to create memorable moments for guests.
- Delivered catered food and supplies to facility for on-time set-up.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Cleared dishes and glassware quickly following each course.
- Observed federal and local kitchen safety regulations to prevent food borne illnesses.
- Monitored dietary restrictions and served guests with special needs.
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
- Adhered to company quality constraints and industry best practices for guest satisfaction.
- Returned reusable goods and serving equipment for inventory and restock.
- Scrubbed dishes, sanitized surfaces and took out trash to maintain clean and orderly kitchen
- Created food orders such as salads, sandwiches and sliced meat and cheese to exact customer specifications
- Inspected and stored products within required range of temperature and proper storage to preserve food quality and freshness
- Cleaned workstations, storage areas and kitchen equipment to minimize contamination and illness risks.
Oncall Disability Agency
Disability Support Worker
09.2017 - 07.2018
Job overview
- Communicated effectively, both orally and in writing, with people from varied backgrounds with diverse needs
- Kept accurate records for client files and handled related paperwork.
- Adhered to company requirements for patient interactions and care standards.
- Kept detailed daily logs with care actions, patient behaviors and incidents.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Continuously monitored clients and recorded their progress against measurable goals described in their treatment and care plans
- Offered companionship and support to help clients develop competencies and foster inclusion
- Encouraged self-care to build confidence and skills for independent living
- Executed tasks to alleviate physical discomfort and promote social connectedness, emotional wellbeing and general health
- Taught clients basic laundry, cooking and other housekeeping tasks to foster independence
- Administered medications and other treatments to maintain ongoing care plans.
- Prepared nutritious meals to meet individual dietary needs for clients.
Nationwide
Cleaner
06.2017 - 01.2018
Job overview
- Collected and removed trash each day to keep facility free of debris
- Developed techniques to reduce team cleaning time while upholding established quality guidelines
- Reported on supply inventory status and equipment maintenance needs
- Addressed and resolved cleaning needs in guest rooms and common areas
- Sanitized bathrooms and common areas by scrubbing, mopping, vacuuming and wiping surfaces
- Reported damages observed while cleaning
- Received consistently positive guest feedback for room cleanliness and service quality
- Organized and used industrial cleaning products following strict safety procedures.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals and materials properly and with caution.
Education
RMITMelbourne, VIC
Master of Science from Social work
12.2023
University Overview
Skills
- Direct Patient Care
- Emotional Awareness
- Social Work
- Eligibility Assessments
- Patient Assessments
- Intervention Plans
- Case Management Tracking
- Telephone Etiquette
- Client Empowerment
- Case Notes
- Case Planning and Management
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
Kitchen Hand
Stark Catering
03.2023 - Current
Laundry Worker
Princess Laundry
09.2022 - Current
Night Crew Stocker
7/11 Convenience Store
07.2022 - 08.2022
Case Manager
AAFRO
06.2022 - Current
Housekeeping Room Attendant
W Melbourne
06.2022 - 08.2022
Student Research Assistant
RMIT
06.2020 - 03.2021
Food Service Worker
ALTARA
02.2020 - 12.2020
Catering Assistant
AFAC
11.2017 - 08.2020
Disability Support Worker
Oncall Disability Agency
09.2017 - 07.2018
Cleaner
Nationwide
06.2017 - 01.2018
RMIT
Master of Science from Social work
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