Summary
Overview
Work History
Education
Skills
References
Timeline
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Kristal Bradford

Corrigin,WA

Summary

Dynamic Housekeeping Supervisor with a proven track record at Windmill Motel, excelling in operational efficiency and staff training. Recognized for implementing safety protocols and enhancing guest satisfaction through quality inspections and effective communication. Committed to fostering a positive work environment while achieving cost-saving measures and resolving customer complaints efficiently.

Overview

7
7
years of professional experience

Work History

Housekeeping Supervisor

Windmill Motel
Corrigin, WA
04.2024 - Current
  • Sustained safety protocols to support proper and cost-effective equipment and material usage.
  • Communicated guest service scores to drive improvement and higher guest satisfaction.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Coordinated with other departments within the hotel to ensure a smooth flow of operations.
  • Established effective communication between team members in order to foster a positive work environment.
  • Inspected guest rooms and public areas to ensure they met established cleanliness standards.
  • Polished furniture and room accessories to keep all areas bright and fresh.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Practiced safe work habits and wore protective safety equipment.
  • Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
  • Communicated with maintenance team on damages to repair.
  • Swept and damp-mopped private stairways and hallways.
  • Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
  • Responded promptly to maintenance requests from guests or staff members.
  • Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
  • Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
  • Implemented cost-saving measures to reduce operational costs without compromising quality standards.
  • Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
  • Stocked room attendant carts with supplies to keep carts organized and clean.
  • Delegated work to staff, setting priorities and goals.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Reported damage or theft of hotel property to management.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained updated knowledge through continuing education and advanced training.
  • Recognized by management for providing exceptional customer service.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Completed day-to-day duties accurately and efficiently.
  • Worked effectively in team environments to make the workplace more productive.

Barista

Mallee Tree Cafe
Corrigin, WA
08.2018 - 12.2023
  • Ground beans for espresso shots according to individual customer specifications.
  • Kept up-to-date records of sales transactions using point-of-sale systems.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Maintained calm demeanor during high-volume periods and special events.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Collected payments and provided accurate change.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Created signs and displays to advertise store products or events.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Supported highest standards of conduct and service to support company reputation.
  • Worked effectively in team environments to make the workplace more productive.

Education

GED -

Kalamunda Senior High School
Kalamunda, WA
12-2000

Business Administration

South West Institute of TAFE
Collie, WA

Skills

  • Safety protocols
  • Quality inspections
  • Inventory management
  • Staff training
  • Operational efficiency
  • Customer service

References

References available upon request.

Timeline

Housekeeping Supervisor

Windmill Motel
04.2024 - Current

Barista

Mallee Tree Cafe
08.2018 - 12.2023

GED -

Kalamunda Senior High School

Business Administration

South West Institute of TAFE

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Kristal Bradford