Kristal Buckley
Keiraville,NSW
Summary
Responsible Customer Solutions Specialist works well independently and collaboratively with other departments. Strong organizational and communications skills for thinking quickly and solving problems in fast-paced environment. Adept at handling multiple tasks efficiently and accurately, exhibiting professionalism and maintaining confidentiality at all times. I thrive in work environments that are fast paced and customer oriented, where the company values align with mine. I'm looking for employment where I can learn new skills and expand on existing skills and abilities.
Overview
3
3
years of professional experience
Work History
Customer Solutions Specialist
Probe CX Under Government Contract
01.2023 - Current
- Worked with CRM system managing company's relationships and interactions with clients & potential clients.
- Resolved customer complaints quickly and professionally to restore customer confidence.
- Kept accurate records of customer interactions to be used for training, quality assurance and future reference.
- 85% Pass rate on all calls marked since Jan
- Handle 20+ calls a day, giving detailed, personalised & polite service to ensure client satisfaction
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of service changes.
Retail Assistant Team Member
UOW
01.2023 - 01.2023
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Customer Service Team Member
Bunnings
08.2022 - 11.2022
- Loss prevention training,
- Click and Collect experience
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved accounting, service and delivery concerns.
Customer Service Team Member / Supervisor
KFC
10.2020 - 10.2022
- Working with POS systems,
- Team Working,
- Problem Solving environment,
- Training co-workers
- Extensive training in safely handling raw foods, Food prep, Adhering to workplace health and safety,
- Elected employee of the month, Elected cleaning team leader
Education
Cert 3 - Business
Australian College of Commerce & Management
Wollongong, NSW08.2023
Skills
- Call Documentation
- POS Systems Expert
- Database Maintenance
- Call Centre Operations
- CRM Software
- Computer Skills
- Relationship Building
- Conflict Mediation
- Customer Data Confidentiality
- Customer Relations
- Multi-Line Phone Systems
Timeline
Customer Solutions Specialist
Probe CX Under Government Contract
01.2023 - Current
Retail Assistant Team Member
UOW
01.2023 - 01.2023
Customer Service Team Member
Bunnings
08.2022 - 11.2022
Customer Service Team Member / Supervisor
KFC
10.2020 - 10.2022
Cert 3 - Business
Australian College of Commerce & Management
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