Kristal Griggs
Wollongbar,NSW
Summary
I am currently a student studying Accounting. Throughout my studies, I have been working in both hospitality, retail and finance. Where I've manage staff, customers and submit online reports regularly in regard to trade and current performance standards. I'm a passionate, hardworking and honest individual with a strong interest in pursuing accounting as my future career.
Overview
10
10
years of professional experience
Work History
Section Waiter
Yoko Dining
05.2023 - 01.2024
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Managed table sections efficiently, ensuring timely food delivery and accurate order placements.
- Maintained a clean and organized dining area for guests'' comfort and enjoyment.
- Collaborated with kitchen staff to accommodate special dietary requests and allergy concerns.
- Demonstrated knowledge of wine pairings and beverage options to enhance guests'' dining experience.
- Supported restaurant operations by assisting in tasks such as inventory management and stock replenishment when needed.
- Informed customers about daily and seasonal specials.
Bookkeeper
Charcoal Clothing
12.2022 - Current
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Streamlined bookkeeping processes by implementing new accounting software, resulting in increased efficiency.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
Bartender
Mr Percival’s
08.2022 - 03.2023
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Mixed unique and interesting cocktails for customers, including bar specials.
Duty Manager
Jade Buddha bar & Kitchen
02.2021 - 10.2022
- Attained an RMLV to ensure all qualifications for the job had been met when working in a late night precinct
- Improved employee skills and increased team value with new training opportunities and empowering leadership
- Contributed to marketing campaigns and promotional updates on social media platforms
- Leveraged high emotional intelligence and conflict resolution to defuse conflict and address employee relations issues
- Promoted operational and administrative requirements, safety and security standards and regulatory guidelines to monitor and enforce compliance
- Used multiple software programs to analyze operations and determine best course of action
- Researched digital trends to help keep strategies relevant to target audience
- Transferred data from hard copy formats into computer files and database systems such as Excel and Microsoft Access.
Bartender/Waitress
Jade Buddha Bar & Kitchen
03.2019 - 07.2020
- Handled customer payments, reported tip amounts and balanced cash drawers
- Used POS system to process cash and credit card transactions
- Distributed refunds
- Monitored open tabs, closed out bills for departing patrons and processed cash and credit transactions
- Used slow periods to restock serving stations.
Waitress/ Bartender
Wollongbar Tavern
07.2018 - 02.2019
- Bartending and waitressing front of house
- Used and became very familiar with both POS systems for online transactions and handling cash and giving correct change during fast-paced service
- Communicated directly with customers to ensure that their service is adequate and ensure they were happy
- Assist by answering phones to take reservations or to-go orders, and by greeting, seating and thanking guests
- Performed cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out bins, checking and cleaning bathroom or washing dishes.
Social Media Marketing Assistant
Scratch and Sniff
12.2013 - 06.2018
- Maintained planograms and displays to market promotional items and increase sales
- Attended cash registers and interacted with customers during busy periods to maintain top-tier service levels
- Showcased specific products and built brand awareness with visual merchandising
- Demonstrated integrity and honesty in interactions with associates and customers
- Worked on sales floor to assist customers with merchandise requests and policy questions
- Executed pre-planned strategic content and designed images, graphics and video content for various social media platforms.
Kitchen hand/Waitress
Federal Hotel
11.2017 - 06.2018
- Received and stocked food in freezers, refrigerators and dry storage areas to preserve quality
- Washed dishes, pots and utensils using established cleaning methods
- Prepared food items to support cook.
Waitressing
Eltham Pub
03.2016 - 10.2017
- Wrote patrons' food orders on order slips, memorized orders, or entered orders into computers for transmittal to kitchen staff
- Explained daily menu offerings, drink specials and seasonal items, making recommendations based on customer preferences.
Waitress/Kitchen hand
Alstonville Plateau Bowls & Sports Club
03.2015 - 02.2016
- Explained daily menu offerings, drink specials and seasonal items, making recommendations based on customer preferences
- Kept dining rooms and kitchen area clean during shift.
Education
Fundamentals Project & People -
QUT eX
Brisbane City, QLD06.2022
Mastering Data Visualisations for Marketing and Communications -
QUT eX
Brisbane City, QLD05.2022
Liquor Approved Manager -
Queensland Government
Brisbane City, QLD05.2022
Responsible Management of Licensed Venues -
Study Mix
Brisbane City, QLD06.2021
Responsible Services of Alcohol, Responsible Conduct of Gaming -
Centre for Training
Ballina, NSW08.2018
Skills
- Problem-Solving
- Strategic Thinking
- Time Management
- Organisational Skills
- Data Analysis
- Marketing
- Strong Work Ethic
- Proficient Computer Skills
- Communication Skills
- Clerical Knowledge
- Social Media Marketing
- Inventory Tracking
References
- Phil Hogan, Managing Director, Hogan Brothers
- Karen English, Director, Scratch & Sniff Education
Timeline
Section Waiter
Yoko Dining
05.2023 - 01.2024
Bookkeeper
Charcoal Clothing
12.2022 - Current
Bartender
Mr Percival’s
08.2022 - 03.2023
Duty Manager
Jade Buddha bar & Kitchen
02.2021 - 10.2022
Bartender/Waitress
Jade Buddha Bar & Kitchen
03.2019 - 07.2020
Waitress/ Bartender
Wollongbar Tavern
07.2018 - 02.2019
Kitchen hand/Waitress
Federal Hotel
11.2017 - 06.2018
Waitressing
Eltham Pub
03.2016 - 10.2017
Waitress/Kitchen hand
Alstonville Plateau Bowls & Sports Club
03.2015 - 02.2016
Social Media Marketing Assistant
Scratch and Sniff
12.2013 - 06.2018
Fundamentals Project & People -
QUT eX
Mastering Data Visualisations for Marketing and Communications -
QUT eX
Liquor Approved Manager -
Queensland Government
Responsible Management of Licensed Venues -
Study Mix
Responsible Services of Alcohol, Responsible Conduct of Gaming -
Centre for Training
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