Kristal Molloy
Park Ridge,QLD
Summary
Accomplished leader with a proven track record at Woolworths Group, adept in inventory control and staff management. Excelled in enhancing customer satisfaction and team productivity through effective communication and attention to detail. Demonstrated reliability and professionalism.Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
13
13
years of professional experience
Work History
Online Shopping Supervisor
Woolworths Group
02.2024 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving online inquiries.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Customer Service Cashier
IGA Supermarket
08.2012 - 11.2013
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
Online Personal Shopper
Woolworths Group
02.2023 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Developed loyal client relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs.
- Provided exceptional customer service by promptly addressing inquiries, concerns, and feedback from clients.
- Established strong rapport with repeat clients, fostering long-term relationships built on trust and reliability.
Deli 2IC
Woolworths Group
07.2022 - 02.2023
- Developed and implemented strategies to increase sales and profitability.
- Resolved customer complaints promptly, ensuring repeat business and positive word-of-mouth referrals.
- Maintained high-quality deli case presentation by rotating products regularly and adhering to food safety guidelines.
- Ensured adherence to company policies regarding food handling practices as well as state health regulations by conducting regular audits of workstation cleanliness habits.
- Developed and maintained strong client relationships for increased customer satisfaction and long-term loyalty.
- Optimized inventory management systems for enhanced accuracy in stock levels tracking and order fulfillment processes.
Grocery Team Member
Woolworths Group
11.2013 - 11.2020
- Collaborated with team members to complete daily tasks, ensuring smooth operation of the grocery store.
- Provided exceptional customer service, answering questions and helping customers locate items.
- Maintained dairy department stock level, taking products from cooler to sales floor, opening cases and stocking on shelves in appropriate locations.
- Retrieved items for customers and verified prices.
- Improved overall store appearance by keeping aisles clean, uncluttered, and well-stocked throughout the day.
- Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
- Maintained food safety standards by properly storing perishable items and monitoring expiration dates.
Inventory Manager
Woolworths Group
02.2014 - 12.2015
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Analyzed inventory data to identify and address stock discrepancies.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.
Education
Year 12 Graduate -
Trinity College
Brisbane, QLD11.2013
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Inventory control
- Priority management
- Excellent communication
- Time management
- Multitasking
- Effective communication
- Organizational skills
- Professionalism
- Reliability
Timeline
Online Shopping Supervisor
Woolworths Group
02.2024 - Current
Online Personal Shopper
Woolworths Group
02.2023 - Current
Deli 2IC
Woolworths Group
07.2022 - 02.2023
Inventory Manager
Woolworths Group
02.2014 - 12.2015
Grocery Team Member
Woolworths Group
11.2013 - 11.2020
Customer Service Cashier
IGA Supermarket
08.2012 - 11.2013
Year 12 Graduate -
Trinity College
Similar Profiles
David HeanesDavid Heanes
Store Manager at Woolworths GroupStore Manager at Woolworths Group
Quang Huy TranQuang Huy Tran
Team Member at Woolworths GroupTeam Member at Woolworths Group
Sourav SudheerSourav Sudheer
Team Member at Woolworths GroupTeam Member at Woolworths Group