Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kristan Keane

Brisbane

Summary

Professional with a focus on delivering exceptional customer service and ensuring passenger safety. Expertise in managing in-flight operations, coordinating team efforts, and adapting to dynamic environments. Adept at fostering teamwork and leading through example to achieve operational excellence. Strong organisational skills, communication, capability to handle emergencies effectively, and committed to maintaining safety protocols.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Onboard Cabin Manager

Alliance Airlines
11.2021 - Current


  • Led cabin crew operations to ensure compliance with safety regulations and company policies.
  • Completed detailed sector and safety reports accurately.
  • Resolved both emergency and non-emergency situations.
  • Operated on behalf of QantasLink and Virgin Australia
  • Resolved passenger inquiries and concerns promptly, fostering a positive travel experience through effective communication.
  • Conducted regular safety briefings and drills for crew members, reinforcing adherence to emergency protocols.
  • Collaborated with cross-functional teams to streamline cabin processes, resulting in reduced delays during boarding procedures.

Babysitter

Self-employed Babysitter
03.2021 - Current
  • Supervised children's activities, ensuring safety and engagement during playtime.
  • Developed age-appropriate educational games to enhance learning experiences.
  • Communicated positively with children and guardians.

Hotel All-rounder

Charlotte Pass Snow Resort
05.2021 - 08.2021


  • Welcome guests and complete check-in processes.
  • Received and accurately processed customer payments.
  • Led team in snow removal operations, ensuring safe access for guests during winter months.
  • Trained new staff on procedures and safety protocols to promote a culture of safety.
  • Prepared various food items as a cook catering for over 40 people.

Manager & Handler

Lisas Kangaroo Retreat INC
02.2021 - 04.2021


  • Led volunteers providing training and mentorship to ensure high standards of animal care and business safety standards.
  • Leaded guided tours and wildlife rehabilitation releases while coordinating with volunteers and vet staff.
  • Managed daily operations and reception duties, ensuring compliance with safety regulations and best practices in animal welfare.
  • Created digital designs for social media and job advertisements.

Trade Assistant– Part Time

Arafura Welding
06.2018 - 01.2021
  • Managed inventory and procurement processes, ensuring timely availability of materials for production.
  • Maintained high situational awareness and safety.
  • Maintained clean and organised workspaces to ensure safety and efficiency on the job site.
  • Collaborated with team members to complete projects within established timelines and quality standards.


Trade Assistant– Casual

ALFORD CONSTRUCTIONS
01.2019 - 06.2020
  • Maintained high situational awareness and safety.
  • Maintained clean and organised workspaces to ensure safety and efficiency on the job site.
  • Collaborated with team members to complete projects within established timelines and quality standards.

Education

Diploma - Project Management

TAFE
Brisbane, QLD
11-2026

High School Diploma -

Good Shepherd Lutheran College
Darwin, NT
12-2020

Certificate II - Electrotechnology

Charles Darwin University
Darwin, NT
11-2020

Skills

  • Team Work
  • Ad Hoc Reporting
  • Safety Protocols and Reporting
  • Customer Service and Administration
  • Initiative
  • Digital Designs
  • Emergency Procedures and Response
  • Excel
  • Analytically Organised
  • Delegation and supervision

Certification


  • Dangerous Goods & Safety, 09/2025
  • CPR & First Aid, Australia Wide First Aid, 07/2025
  • Radio Operator Certificate, Surf Life Saving, 11/2024
  • Cabin Crew Training Program, Aviation Australia, 11/ 2021
  • Responsible Service of Alcohol, Aviation Australia, 11/2021
  • Work Safely at Heights, Site Skills Training 05/2020
  • Prepare to Work Safely in the Construction Industry, Site Skills Training, 11/2019
  • Manual Drivers License, 10/2019

Timeline

Onboard Cabin Manager

Alliance Airlines
11.2021 - Current

Hotel All-rounder

Charlotte Pass Snow Resort
05.2021 - 08.2021

Babysitter

Self-employed Babysitter
03.2021 - Current

Manager & Handler

Lisas Kangaroo Retreat INC
02.2021 - 04.2021

Trade Assistant– Casual

ALFORD CONSTRUCTIONS
01.2019 - 06.2020

Trade Assistant– Part Time

Arafura Welding
06.2018 - 01.2021

Diploma - Project Management

TAFE

High School Diploma -

Good Shepherd Lutheran College

Certificate II - Electrotechnology

Charles Darwin University

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Kristan Keane