Kristan Poulton
Echuca,VIC
Summary
I am an experienced office manager and take pride in satisfying customer needs. I excel in fostering relationships with both guests and permanent residents and maintaining high service standards. I have commitment to excellence and an ability to use my communication and management skills to achieve organisational goals.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Discovery Parks
03.2012 - Current
- Supervised day-to-day operations to meet performance, quality and customer service.
- Developed strong relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Provide excellent customer service
- Improved customer satisfaction by addressing and resolving situations.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Training new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Year 12 -
Maroochydore State High School
Maroochydore, QLDSkills
- Outstanding communicator
- Excellent customer service skills
- Work efficiently in a team environment
- Staff management, training and supervision
- Ability to individualise customer service by recognising clients needs
- Professional and Courteous
- Leadership
- Honest and reliable
Timeline
Assistant Manager
Discovery Parks
03.2012 - Current
Year 12 -
Maroochydore State High School
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