Kristel Le Blond
Burleigh Heads,QLD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Area Manager/Boutique Manager
Mister Zimi
02.2022 - 12.2023
- Responsible for overseeing daily operations for boutiques across NSW and QLD
- Optimized in-store merchandising and monitored inventory availability to increase sales.
- Exceeded KPI sales targets with well-developed sales strategy and empowering team coaching.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Built relationships with customers and community to establish long-term business growth
- Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
- Conducted regular performance evaluations to identify areas for staff and store management improvement and develop action plans for growth.
Customer Service and Administration Assistant
Pet Chemist
12.2023 - Current
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed phone and email correspondence
- Excellent communication skills, both verbal and written.
Regional Manager
Auguste The Label
04.2017 - 01.2022
- Providing a high level of customer service both face to face and through online platforms
- Managing, supervising and leading multi store teams
- Monitoring sales targets, reporting totals both weekly, monthly and quarterly
- Monitoring sales, individual and store KPIs and achieving targets effectively
- Planning rosters for large teams on a fortnightly basis.
- Implemented systems and procedures to increase sales.
- Built relationships with customers and community to establish long-term business growth.
- Organized regular sales meetings, providing comprehensive updates on trends, competitor analysis, and new product developments.
Online Sales and Customer Service Manager
Lazy Bones fashion and homewares
Byron Bay , Nsw
01.2016 - 02.2017
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Utilized customer feedback to improve customer service.
- Assisted in resolving customer complaints and grievances.
- Gained extensive knowledge in data entry, analysis and reporting.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained a high level of product knowledge, providing accurate information to customers on various topics.
- Enhanced customer satisfaction by addressing and resolving online inquiries promptly and professionally.
- Managed live chat support during peak hours, providing real-time assistance to customers and resolving issues quickly.
Senior Veterinary Nurse/ Practice manager
Ferntree Gully Veterinary Hospital
10.2012 - 12.2016
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases control
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Processed new patients and updated client records with RX Works
- Implemented safety protocols within the clinic environment to ensure the well-being of patients, staff members, and visitors alike.
- Mentored junior veterinary nurses, fostering professional growth through guidance and support.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Managed appointment scheduling efficiently to minimize wait times while accommodating urgent cases when necessary.
Education
Mat Pilates teacher training -
Certificate 3 in fitness -
Fully Vaccinated Covid-19 -
QLD Driver's license -
Yoga Teacher Training -
Power Living Australia
01.2013
Certificate IV in Veterinary Nursing -
Box Hill Tafe
01.2012
VCE -
Billanook College
01.2002
Skills
- Strong customer service and management experience
- Fully qualified veterinary nurse
- Experienced stable hand and confident working with horses
- Strong organization and administration skills, reporting sales targets and managing database
- Strong administration and reception experience and efficient in various software programs including Shopify, excel and RX works
- Recruitment and team training and supervising
- Highly organized
Timeline
Customer Service and Administration Assistant
Pet Chemist
12.2023 - Current
Area Manager/Boutique Manager
Mister Zimi
02.2022 - 12.2023
Regional Manager
Auguste The Label
04.2017 - 01.2022
Online Sales and Customer Service Manager
Lazy Bones fashion and homewares
01.2016 - 02.2017
Senior Veterinary Nurse/ Practice manager
Ferntree Gully Veterinary Hospital
10.2012 - 12.2016
Mat Pilates teacher training -
Certificate 3 in fitness -
Fully Vaccinated Covid-19 -
QLD Driver's license -
Yoga Teacher Training -
Power Living Australia
Certificate IV in Veterinary Nursing -
Box Hill Tafe
VCE -
Billanook College
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