Being in the hospitality industry means working to create welcoming environments and exceptional customer experiences in sectors like accommodation, food and beverage, and tourism.
Overview
4
4
years of professional experience
Work History
Waitress, Bartender, Chef
Fonda Mexican
Canberra, ACT
09.2025 - Current
Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
Managed multiple tables efficiently, maintaining high service standards during peak hours.
Collaborated with kitchen staff to ensure timely food preparation and delivery.
Processed payments accurately using POS systems, ensuring financial accuracy and transparency.
Gathered feedback from guests to improve dining experience and address concerns proactively.
Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Kept server areas clean and stocked to increase efficiency while working tables.
Room Attendant
Hyatt Park Canberra
08.2022 - 09.2025
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Waitress
Okami Canberra
10.2023 - 12.2024
Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Kept server areas clean and stocked to increase efficiency while working tables.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.