Kristen Adams
Sydney,NSW
Summary
Detail-oriented professional with extensive experience in customer service and office management at Young and Rashleigh Wine Merchants. Known for excellent communication and organisation, consistently fostering positive relationships and achieving efficient outcomes.
Overview
29
29
years of professional experience
Work History
Customer Service and Accounts
Young and Rashleigh Wine Merchants
08.2011 - Current
- Liaising with customers and facilitating the processing of their wine orders from order placement through to dispatch from the warehouse within tight deadlines.
- Processing rebates for major customers.
- Logistical support for customer delivery issues.
- Accounts Receivable for major customers.
- Trade Day team support - our major marketing event semi annually.
- Support Sales Team with fostering strong customer relationships and exceptional customer service.
- Worked effectively in a fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Assist with day-to-day operations, working efficiently and productively with all team members.
- Highly organised and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Office Manager
DMI Signs
06.2002 - 08.2002
- Set up of entire accounting system and procedures for the new start up company.
- Monthly invoicing of all rental signs and purchased signs.
- Controlling Accounts Receivable and Accounts Payable.
- Job Costing and profit analysis.
- Payroll and Superannuation.
- Petty Cash.
- Banking.
- Reception and general office duties.
- Liaising with external Accountant.
- First contact for all potential sales.
Office Manager
Renner Neon Signs
12.1995 - 06.2002
- Monthly invoicing of all rental signs and purchased signs.
- Controlling Accounts Receivable and Accounts Payable.
- Job Costing and profit analysis.
- Payroll and Superannuation.
- Petty Cash.
- Banking.
- BAS Statements prepared and lodged.
- Reception and general office duties.
- Collection and sorting of daily mail
- Maintain paperwork for the company's share portfolios.
- Liaising with external Accountant.
- First contact for all potential sales.
- Stock take analysis.
- Transferred the company from the old Sales Tax system to the GST system.
Education
Bachelor of Business - Accounting
Curtin University
Perth, WA01-1995
Skills
- Strong Communication Skills
- Organisational skills and time management
- Customer support
- Precision in work
- Supportive Team Attitude
- Ezy Systems - Winery Management Software
- Teamwork and collaboration
Timeline
Customer Service and Accounts
Young and Rashleigh Wine Merchants
08.2011 - Current
Office Manager
DMI Signs
06.2002 - 08.2002
Office Manager
Renner Neon Signs
12.1995 - 06.2002
Bachelor of Business - Accounting
Curtin University
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