Kristen Blake
Newtown,Victoria
Summary
I have over 25 years experience working in Customer Service and Administration roles. These have included the Hospitality & Travel industries, as well as the Health & Medical industries.
Most recently, my skills were successfully transferred to the Real Estate industry.
My organisational skills and time management are excellent and I have a strong ability to prioritise. Interacting over the phone and face to face is what I enjoy, however I am most content when also accomplishing administrative tasks.
Personal presentation is important to me, as are verbal and written skills. Attention to detail is a high priority.
Overview
12
12
years of professional experience
Work History
Real Estate Receptionist/Administration Support Officer
Hayden Real Estate Geelong
01.2023 - 11.2023
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines for both Property Management and Sales Teams.
- Maintained confidentiality of information regarding clients and company.
- Organised, maintained and updated information in computer databases.
- Assisted internal staff with clerical and administrative needs to maximise efficiency and team productivity.
- Kept reception area clean and neat to give visitors positive first impression.
Medical Administrative Secretary
Healthscope
09.2022 - 12.2022
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Facilitated new patient prescriptions, refills and prescription pre-authorizations.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Coordinated referrals through insurance and other medical specialists and documented details in patient files.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
Administration Support Worker
Barwon Health
08.2015 - 09.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and requests.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Provided primary customer support to internal and external customers.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and procedures.
- Increased efficiency and team productivity by promoting operational best practices.
- Investigated and resolved accounting, service and delivery concerns.
Beauty Therapist
Endota Spa, Geelong Region
10.2011 - 12.2015
- Kept work areas, tools, and equipment clean and properly sanitised to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Analysed customer skin to assess conditions and skin type and suggest products and treatments.
- Educated clients on care processes and advised on further care and products.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Developed loyal following of clients by providing high-quality services.
Education
Certificate III Medical Administration - Medical Administration
Foundation Information
Online11.2015
Advanced Diploma International Travel - Travel
Jetset Travel College
Albert Park, VIC12.1994
Victorian Certificate of Education - Secondary Education
Braemar Colledge
Woodend, VIC12.1992
Year 6 To Year 9 - Primary & Secondary Schooling
Loreto, Mandeville Hall
Toorak, VIC12.1989
Skills
- Professional Demeanor
- Excellent verbal & written skills
- Personal presentation is of a high order
- Time Management
- Telephone Skills
- Data Inputting
- Office Equipment Operations
- Clerical Support
Hobbies
Gardening, cooking, cycling, reading, swimming in the ocean, travelling.
Referees
Laurie McGovan
Senior Sales Agent / Auctioneer
Hayden Real Estate Geelong
Ph: 0412 167 677
Email: laurie@haydengeelong.com.au
Terry Casey
Senior Property Manager
Hayden Real Estate Geelong
Ph: 0458 755 237
Email: terry@haydengeelong.com.au
Timeline
Real Estate Receptionist/Administration Support Officer
Hayden Real Estate Geelong
01.2023 - 11.2023
Medical Administrative Secretary
Healthscope
09.2022 - 12.2022
Administration Support Worker
Barwon Health
08.2015 - 09.2022
Beauty Therapist
Endota Spa, Geelong Region
10.2011 - 12.2015
Certificate III Medical Administration - Medical Administration
Foundation Information
Advanced Diploma International Travel - Travel
Jetset Travel College
Victorian Certificate of Education - Secondary Education
Braemar Colledge
Year 6 To Year 9 - Primary & Secondary Schooling
Loreto, Mandeville Hall
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