Kristen Cusack

Chief of Staff

PwC

Sydney , NSW

07.2020 - 11.2023

Built strong relationships with key internal and external parties to support strategic communications and advocacy.
Formulated policies and procedures to improve operational efficiency of the organization.
Managed communications between the executive office, senior leaders, and other staff members.
Prepared meeting agendas, notes and briefing materials.
Analyzed data from surveys conducted within the organization to identify trends or patterns in employee sentiment.
Organized workshops, seminars, conferences, and other events as required by executives.
Conducted research, analysis and learning opportunities to support potential philanthropic and business opportunities.
Briefed supervisor and staff on key issues and projects.
Facilitated effective communication between different teams in order to foster collaboration across departments.
Established protocols for handling confidential information related to decision-making processes in the executive office.
Developed and implemented strategic plans for the executive team to achieve organizational goals.
Prepared briefing materials ahead of important meetings or events attended by executives.
Represented the executive office at public functions or meetings with external stakeholders.
Coordinated inter-departmental workflow and operations, managing client relationships and projects.
Maintained a calendar of upcoming events and deadlines for the executive team.
Acted as a liaison between executives and other stakeholders when necessary.
Drafted memos outlining key decisions taken by the executive office during meetings or discussions.
Monitored performance metrics of various initiatives and identified areas needing improvement.
Conducted research on relevant topics to inform decisions made by the executive team.
Formulated high-level organizational strategy to collaborate with senior managers on projects and deliver organizational impact.
Monitored assignment timelines to accomplish projects by established due dates.
Coordinated with internal departments and external stakeholders to ensure successful execution of projects.
Reviewed contracts and other legal documents prior to signing off by executives.
Supported development of materials for legislative hearings, meetings and briefings.
Established comprehensive performance goals for organizational, unit and staff levels, resulting in [Number]% increase in task prioritization and execution.
Analyzed financials to prepare for meetings and board-related obligations.
Responded to inquiries from legislators and support staff.
Created monthly reports summarizing progress towards achieving organizational objectives.
Updated budget documents to track purchases for contracting consultants, travel expenses, subscription services and supplies.
Identified potential risks associated with certain decisions or actions taken by executives.
Oversaw budgeting processes for the executive office and allocated resources accordingly.
Organized and maintained documents, files and records.
Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
Planned and controlled budgets for contracts, equipment and supplies.
Represented work unit at meetings or conferences to serve as liaison for requests or complaints.
Managed busy calendar for executive team, planning and preparing meetings and communications.
Worked with management team to improve workflows and eliminate unnecessary tasks.
Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
Streamlined office processes and procedures to boost profits and productivity and facilitate continuous improvements.
Determined staffing requirements, interviewing, hiring and training new employees.

Overview

Work History

Chief of Staff

Education

Double Degree - Bachelor of Arts And Bachelor of Laws

Bachelor of Arts - Political Science

Skills

Timeline

Chief of Staff

Double Degree - Bachelor of Arts And Bachelor of Laws

Bachelor of Arts - Political Science

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