Kristen Egan

I progressed from Contracts Administrator to Construction Administrator, playing a key role in facilitating stakeholder meetings, reviewing project documents to ensure compliance with building standards, and collaborating with architects to resolve design issues. I handled Requests for Information, liaising with the appropriate experts for resolution, while maintaining strong relationships with clients and trades to ensure project success.

I was dedicated to providing regular project updates, and ensuring transparent communication throughout the construction process. I also adjusted maintenance processes with efficient documentation and tracking systems, which improved data accuracy and communication within the team.

• Facilitated meetings with stakeholders to review project progress and address concerns.
• Reviewed documents, ensuring all plans adhered to building standards and met client requirements.
• Collaborated with architects to resolve design problems.
• Received RFIs and submitted to appropriate trade or subject matter experts for rectification.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
• Provided project updates to stakeholders, maintaining transparency throughout construction.
• Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
• Streamlined maintenance processes through efficient documentation and tracking systems.
• Addressed customer concerns and mitigated dissatisfaction by employing timely and on-point solutions.
• Developed strong rapport with trades, fostering loyalty and timely response to project needs.
• Greatly improved data entry records of all communication, suggestions and questions.
• Routinely used Mailchimp and Canva to communicate with trades and clients.

At Wisdom Homes, I progressed professionally, starting as a receptionist/office coordinator and advancing through the company. I was the first two-time Champion Award winner in a company of nearly 200 employees. In this role, I interacted regularly with both internal teams (Sales, Compliance, Estimating, Accounts, and others) and external stakeholders, including Councils, Developers, Engineers, Surveyors, and trades. I successfully managed relationships from pre-construction to site handover, and maintained strong rapport with suppliers and 25+ Site Supervisors, fostering mutual respect and trust.

• Reception relief including part coordination of Australia’s Biggest Morning Tea in 2018; raising over $72,000 – highest fundraising total of any of these events at the time in NSW.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Worked to resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
• Provide Justice of the Peace service to staff and clients as needed.
• Confirmed appointments, communicated with clients, and updated client records ensuring follow up and resolution of issues.
• Preparation of Tender and Building Contracts.
• Preparation and submission of Development Applications, Construction Certificates (or Complying Development Certificate) and associated requirements of service authorities to obtain building approvals.
• Execute client pricing and building variations, and arrange final accounts.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Assist Projects, Estimating and Construction Departments as required.
• Implement innovative reporting to trades/internal management.

During my tenure at SMEC Urban, I was entrusted with a range of key responsibilities, including maintaining up-to-date Quality Assurance documentation. I actively contributed as a member of the Social Committee, Safety Team, and served as a Fire Warden. In addition, I gained proficiency in using the Epicor program to manage client accounts. As a member of the Administrative Team, I was responsible for upholding the company's professional image, consistently promoting a client-centric approach in all interactions.

• Attend off-site meetings and coordinate communication with clients, consultants, and relevant authorities in accordance with project requirements.
• Provide comprehensive administrative support to the Project Managers, Office Manager, and General Manager, including the preparation of reports, quotations, financial statements, invoices, letters, agendas, and meeting minutes.
• Monitor project budgets, manage invoicing processes, and coordinate project claims to ensure financial accuracy and compliance.
• Collaborate with internal and external marketing teams to coordinate advertisements in state publications and other media.
• Manage the diaries of senior managers, including scheduling meetings, maintaining timesheets, and preparing relevant documentation.
• Perform a range of clerical duties, including filing, email correspondence, invoicing using the Epicor system, tender preparation, as well as binding and proofreading documents produced by myself and colleagues.

While this role was a brief but valuable part of my career, it allowed me to build on my strong foundation in customer relations and team coordination, skills that I have further developed and successfully applied in long-term roles in subsequent years.

• Ensure cleanliness, organisation, and efficient operation of all Front of House equipment, maintain welcoming and functional environment for both staff and customers.
• Operate basic barista equipment with proficiency, preparing high-quality beverages and ensuring consistency in product presentation.
• Accurately handle cash transactions, balancing registers and processing payments with attention to detail and integrity.
• Deliver exceptional customer service by proactively engaging with patrons, offering insightful product recommendations, and addressing any inquiries to enhance their overall experience.

• Instruct and supervise students undergoing HSC and School Certificate examinations
• Supervise students with special needs
• Collate and ensure all paperwork has been completed correctly

As an Events Coordinator, I relied on strong time management and organisational skills to prioritise tasks and consistently meet deadlines. I utilised the “Events Perfect” database, invoice management system, and Visio Floor Plan software daily to streamline event planning processes. A key aspect of my role was building and maintaining relationships with clients, proactively addressing both anticipated and unforeseen challenges, and ensuring the delivery of memorable events that encouraged repeat business.

• Liaised with Executive Chef, Duty Manager, and Event Staff to communicate and coordinate event requirements.
• Marketed and coordinated internal events, such as Seasonal Winemakers Evening, ensuring smooth execution.
• Developed and distributed event-related materials to enhance employee knowledge and engagement.
• Collaborated with major clients, including Clubs NSW for "International Women’s Day Breakfast" in 2010, to ensure event success.
• Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
• Negotiated costs with clients and suppliers, ensuring adherence to budgetary constraints where necessary.
• Represented organisation at external events, including Community Bridal Expo and the Bankstown Lunar Festival, to increase brand visibility and engagement.

Note: During this time, I also acted as an Examinations Supervisor, instructing and supervising students undergoing HSC and School Certificate examinations, including those with special needs, ensuring all paperwork was submitted correctly.

Beginning as a Food and Beverage Attendant in both the Events Department and à la carte restaurant, I quickly found myself assisting the Events team. As my role became more frequent, I implemented a successful data management system to keep track of invoicing, customer feedback etc.

• Procure event requirements, including security, decorations, linen, and floral arrangements.
• Invoice clients and process payments accurately and efficiently.
• Advise clients on room layout and decoration selections to align with their event vision.
• Manage event sales and coordination from initial inquiry through to post-event follow-up.
• Maintain and schedule appointments, effectively managing workload and priorities.
• Oversee the sale and coordination of multiple function rooms, including off-site venues, ensuring seamless event execution.