Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Kristen Faulkner

Canberra,ACT

Summary

Resourceful, driven, and experienced worker offering a wide range of transferable skills. Detail-oriented team player with strong organisational and communication skills. Handles multiple projects simultaneously with a high degree of accuracy, while maintaining strong professionalism, time-management, and problem-solving. Friendly, personable and hand-working, with demonstrated ability to manage and co-ordinate both events and people. A fast learner who can adapt easily to new environments predominantly using people management and customer service skills honed during 6+ years of hospitality and bar management.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Bar Supervisor

Dickson Taphouse
05.2021 - Current
  • Supervised a team (6+ casuals) consistently throughout the week, allocating and delegating tasks.
  • Assisted in the development of policies and procedures, contributing to a more organised work environment.
  • Communicated effectively with both staff and customers.
  • Motivated staff to perform efficiently by designing and implementing staff training modules.
  • Supported managers in decision-making processes.
  • Improved customer service by problem solving quickly and with precision.
  • Coordinated staff meetings and team-building training events to boost morale and encourage positive workplace relationships.
  • Worked consistently under pressure in a fast-paced environment.
  • Closed out register and prepared daily take spreadsheet at close of business.

Bar Manager

Queenies At Kingston
10.2022 - 06.2023
  • Managed a team (6+ casuals) consistently, allocating and delegating tasks.
  • Managed emails, phone calls, and communicated effectively and accordingly with customers, suppliers, and executives.
  • Supported other managers in decision-making processes, while also making executive decisions.
  • Processing supplier invoices and developing relationships with suppliers.
  • Motivated staff to perform efficiently, communicating goals and increasing morale through fun team building activities and training.
  • Handled customer concerns and problem solved quickly through effective communication.
  • Trained new staff, conducted trial shifts, and aided in the process of screening resumes.
  • Monitored pricing, discounts and promotions.
  • Closed out register and prepared daily take spreadsheet at close of business.

Bartender

Casey Jones
01.2021 - 05.2021
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports and setting up for incoming shifts.
  • Created and mixed unique and interesting cocktails for customers.
  • Kept bar presentable and well-stocked including preparing fruits, garnishes, maintaining stock of clean glassware and appropriate ingredients.

Bartender

Hellenic Club In The City
12.2018 - 12.2020
  • Communicated effectively with a large team.
  • Served high customer volumes during special events, nights, and weekends.
  • Attended poker machines, including assisting in clearances and cash desk duties.
  • Preparing coffee on an industrial grade machine.
  • Regularly cleaned bar area, keg rooms, and storage spaces.

Bartender

Shorty's
01.2019 - 07.2019
  • Served high customer volumes during special events, nights, and weekends.
  • Mixed unique and interesting cocktails for customers.
  • Followed strict recipes and drink measurements to create balanced drinks and minimise product used/wasted.
  • Followed strict RSA to prevent guest intoxication and ensure a safe environment for other patrons.
  • Kept bar presentable and well-stocked to meet customer needs.

Bartender

The Belrose Hotel
02.2018 - 12.2018
  • Performed host duties such as allocating tables to bookings, seating guests, taking reservations and adding them to ResDiary/OpenTable.
  • Running food and clearing tables.
  • Maintained clean, attractive and well-stocked bar, prepping fruits and garnishes.
  • Conducting TAB/KENO duties and manual bets.

Education

Bachelor of Business - Business

University of Canberra
Canberra, ACT
11.2023

Skills

  • Customer service
  • Staff management
  • Verbal and written communication
  • Organisational abilities
  • Teamwork and team leadership
  • Personable friendly demeanour
  • Report writing
  • Thrive in fast-paced environments

Certification

Current ACT RSA

References

Ben Johnston (current employer) - 0421703592

Richard Cockram (ex-employer) - 0459452777

Timeline

Bar Manager

Queenies At Kingston
10.2022 - 06.2023

Bar Supervisor

Dickson Taphouse
05.2021 - Current

Bartender

Casey Jones
01.2021 - 05.2021

Bartender

Shorty's
01.2019 - 07.2019

Bartender

Hellenic Club In The City
12.2018 - 12.2020

Bartender

The Belrose Hotel
02.2018 - 12.2018

Bachelor of Business - Business

University of Canberra

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Kristen Faulkner