Kristen Grantham
84 Bel-Air Cres, East Devonport,TAS
Overview
2025
2025
years of professional experience
Work History
Store Owner
Junk-St-Store
03.2018 - Current
- Manage day-to-day business operations.
- Developed a loyal customer base with personalized service to maintain and increase likelihood of return business.
- Adapt store to current trends, and demographic to meet changing market conditions and customer needs while preserving overall business stability.
- Maintain a visually appealing store environment to create an inviting shopping experience.
- Oversee social media presence for the business (Facebook and Instagram) creating content, processing online sales and responding to queries.
- Management of eBay store including sourcing, listing, packaging and postage of stock. Management of inventory of 7500+ items.
- Analyzed market trends to identify new product opportunities and ensure alignment with consumer preferences.
- Oversee business budget planning, stock purchasing, and basic accounting.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Manage inventory levels for optimal stock availability, reducing excess stock and minimizing costs.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Research to provide correct product knowledge
Disability Support Worker
Multicap Tasmania
04.2014 - 02.2019
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Responsible for medication administration including PEG and bowel care.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Drove clients safely to social activities and appointments.
- Kept accurate records for client files and handled related paperwork.
- Advocated fiercely on behalf of clients when necessary to ensure their rights were respected in various settings such as education or healthcare environments.
- Participated in ongoing professional development opportunities to stay current on industry best practices.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Improved client independence by developing personalized support plans tailored to individual needs and goals.
Department Manager
Stubbs Hardware Mitre 10
- Customer Service (front counter & paint counter)
- Cash handling
- Operation of POS system
- Oversaw inventory management processes, including ordering and maintaining stock levels while minimizing waste and losses due to shrinkage
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
Factory Process Worker
Premium Fresh Tasmania
Retail Assistant
IGA Express East Devonport
- Used POS system to process sales.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained the appearance of the store by restocking and rotating merchandise.
Retail Assistant
The Mall Newsagency & East Devonport Newsagency
- Responsible for open/closure of the store on rostered days
- Supervision of staff
- Operating Tower POS system
- Sale of Tattersalls and Golden Casket lottery products (Attended the "Tattersalls Nominee Manager" program)
- Stock control including ordering, stock returns, and liasing with supplier representatives.
- Applied specific promotions to the sale of tobaccoo products as directed by TSG (Tobacco Station Group)
- Sales assistance
- Maintaining store presentation.
Deli Assistant
Coles Supermarket
Education
Certificate IV in Disability
Medecs Learning
TasmaniaCertificate IIV in Disability
Tasmanian Polytechnic College
BurnieCertificate IIV in Community Services
Tasmanian Polytechnic College
BurnieCertificate IV in Retail - Frontline Management
NGT Tasmania
DevonportCertificate IIV in Retail Operations
NGT Tasmania
DevonportCertificate II in Retail Operations
NGT Tasmania
DevonportHigh School Diploma -
Reece High School
Devonport, TAS2004
Skills
- Customer Service
- Customer Engagement
- Retail Management
- Sales expertise
- Operations Management
- Order Management
- Flexible Schedule
- POS Software
- Negotiation
- Budget Management
Timeline
Store Owner
Junk-St-Store
03.2018 - Current
Disability Support Worker
Multicap Tasmania
04.2014 - 02.2019
Department Manager
Stubbs Hardware Mitre 10
Factory Process Worker
Premium Fresh Tasmania
Retail Assistant
IGA Express East Devonport
Retail Assistant
The Mall Newsagency & East Devonport Newsagency
Deli Assistant
Coles Supermarket
Certificate IV in Disability
Medecs Learning
Certificate IIV in Disability
Tasmanian Polytechnic College
Certificate IIV in Community Services
Tasmanian Polytechnic College
Certificate IV in Retail - Frontline Management
NGT Tasmania
Certificate IIV in Retail Operations
NGT Tasmania
Certificate II in Retail Operations
NGT Tasmania
High School Diploma -
Reece High School
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