Kristen MacIntyre
Medina,WA
Summary
Results-driven Employee Benefits Officer with extensive experience in payroll processing and compliance. Proven ability to deliver customer-focused solutions while enhancing service delivery and team development.
Overview
2026
2026
years of professional experience
Work History
Employee Benefits Officer
Department Of Planning, Lands And Heritage
07.2023 - Current
- Production, reconciliation and disbursement of a fortnightly full end to end payroll, across DPLH and it's 3x satellite agencies for 1200+ employees in liaison with payroll provider Dayforce
- Interpreting and accurately advising employees using the relevant
Public Service Award 1992, PSCSAA 2022, Cultural Centre Award 1987, Gardeners (Government) Award 1986 and Government Services (Miscellaneous) General Agreement 2021 - Investigates, researches and contributes to briefing notes and reports on new initiatives, policies, practices and procedures to enable ongoing enhancements of service delivery
- Delivers highly responsive customer focused solutions and services to ensure employee benefits functions, reporting and workforce systems related business requirements and expectations are met within agreed service delivery timeframes
- Assists in the coordination and management of pay-run activities
Senior Employee Benefits Officer
Department Of Planning, Lands And Heritage
03.2024 - 03.2024
- Undertakes quality assurance checks and control activities Employee Benefits transactional activities to assess data quality, errors and compliance
- Identifies opportunities for team development to ensure the right skills are available to the organisation to achieve strategic outcomes
- Undertakes payroll projects that deliver ongoing improvements, quality of service and professional practices and standards
Payroll Officer
Department Of Fire And Emergency Services
08.2021 - 07.2023
Team Leader
Department Of The Premier And Cabinet
08.2008 - 07.2021
A/HR Payroll Administrator
Department Of The Premier And Cabinet
2020 - 2020
- Led and managed team activities focused on providing accurate payroll services to department and client agencies
- Monitored and enforced compliance with applicable agreements and awards, ensuring alignment with Public Sector Management Act 1994 and Financial Management Act 2006
- Directed payroll operations to support departmental and client agency financial processes
A/Ministerial Human Resource Officer
Department Of The Premier And Cabinet
2009 - 2009
- Organized and prepared submissions and documentation for review and consideration
- Compiled and organized documents and minutes for weekly ministerial merit panel meetings
- Position establishment additions, updates and abolishments
- Developed comprehensive employment contracts to establish clear terms of employment and protect organizational interests
Payroll Officer
Department Of The Premier And Cabinet
2008 - 2008
Personal Financial Services Assistant
HSBC Bank Australia Ltd
2005 - 2008
- Processed financial transactions efficiently, ensuring accuracy and compliance with regulations
- Assisted clients with inquiries, providing exceptional service and tailored financial solutions
- Maintained detailed records of customer interactions, enhancing data accuracy for reporting purposes
- Collaborated with team members to streamline workflow processes, improving overall operational efficiency
Education
No Degree - Payroll And Taxation Training 2025/2026
Austwide Tax And Payroll
Perth09-2025
No Degree - Certificate IV in Accounting
Open Colleges
Perth02-2019
Skills
- Efficient data processing and validation
- Collaborative liaison with internal and external stakeholders, liaising effectively with the Australian Taxation Office (ATO), salary packaging providers, superannuation providers and the payroll provider to resolve issues
- Skilled in Microsoft Office Suite and HRMIS tools
- All aspects of payroll processing including;
- Leave including auditing, cash outs, paid maternity leave, annual, annual leave north-west, personal and long service leave, leave conversion, system adjustments, facilitating leave transfers between State and Commonwealth agencies
- Timesheets – including overtime, reimbursements including optical, casual timesheets, shift allowance, federal paid parental leave, motor vehicle allowance, on-call allowance, additional hours, annual leave travel concession, air-conditioning subsidy, district allowance
- Overpayment administration including discovery, system rectification, STP YTD adjustments, recovery and follow-ups in accordance with departmental policy
- Severance/Redundancy – including payment and calculation in accordance with relevant legislation and departmental procedure
- Commencements / Terminations / Contract Extensions / Secondments / Placements / Higher Duties Allowance / Temporary Deployments
- Ad-hoc manual EFT payments
- Initiating Reports – formatting and content analysis
- Taxation in accordance with ATO instructions
- Superannuation
- Salary packaging
- Salary and TI520 Recoups in/out
- Workers compensation administration, invoicing
Accomplishments
During my time at the Department of the Premier and Cabinet, I played a key role in delivering a range of high‑priority projects, including supporting three state government elections and navigating two subsequent transitions of government.
I contributed to the successful facilitation and implementation of key legislative reforms, as well as significant Award and EBA changes, ensuring smooth adoption across the organisation.
I have supported multiple machinery‑of‑government transfers, managing both incoming and outgoing functions and contributing to the successful breakdown, restructuring, and amalgamation of several state government departments.
In addition to the above, I have consistently used my initiative to strengthen and formalise organisational processes, including developing new procedures, drafting comprehensive procedure manuals, and updating processing checklists to ensure full alignment with departmentlwith with departmental policy.
Timeline
Senior Employee Benefits Officer
Department Of Planning, Lands And Heritage
03.2024 - 03.2024
Employee Benefits Officer
Department Of Planning, Lands And Heritage
07.2023 - Current
Payroll Officer
Department Of Fire And Emergency Services
08.2021 - 07.2023
Team Leader
Department Of The Premier And Cabinet
08.2008 - 07.2021
A/HR Payroll Administrator
Department Of The Premier And Cabinet
2020 - 2020
A/Ministerial Human Resource Officer
Department Of The Premier And Cabinet
2009 - 2009
Payroll Officer
Department Of The Premier And Cabinet
2008 - 2008
Personal Financial Services Assistant
HSBC Bank Australia Ltd
2005 - 2008
No Degree - Payroll And Taxation Training 2025/2026
Austwide Tax And Payroll
No Degree - Certificate IV in Accounting
Open Colleges