Results-oriented Territory Sales Manager with high energy levels, a passion for customer service and sales, adept in territory expansion and relationship building, significantly increased sales revenue through strategic planning and competitor analysis. Excelled in coaching teams towards achieving ambitious targets, enhancing customer satisfaction, and fostering business growth. A critical thinker possessing first-rate multitasking, problem-solving and communication skills. Expertise in reducing turnover and minimizing shrinkage. Demonstrated expertise in sales training and negotiation, ensuring sustained territory growth and client retention.
Hi, I’m
Kristen Murray-Guerrero
Oran Park, Sydney,NSW
Summary
Overview
9
years of professional experience
Skills
- Territory expansion
- Sales closing
- Territory Growth
- Business growth and retention
- Sales Training
- Sales Tracking
- Deal Closing
- Competitor Analysis
- Relationship Building
- Time Management
- Goals and performance
- Customer care
- Customer Relationship Building
- Complaint Handling
- Negotiation
- Up-selling
- Cross-selling products and services
- Closing Techniques
- Territory Management
Accomplishments
Accomplishments
- Managed 17 opportunities per month.
- Successfully launched Google Pixel 8a and Series 9 phones.
- Achieved High sales through effectively helping with Training and development.
Work History
DKSH Smollan Google
Territory Sales Manager
2024.04 - Current (5 months)
Job overview
- Increased sales revenue by developing and implementing strategic territory plans.
- Analyzed sales data to identify opportunities for improvement and implemented targeted action plans accordingly.
- Set ambitious yet achievable sales targets for the territory team; provided motivation through ongoing coaching and guidance towards goal attainment.
- Established strong relationships with key clients, boosting customer retention rates.
- Monitored competitor activities within the territory, adjusting sales strategies as needed to maintain a competitive edge.
- Provided exceptional support to existing customers, leading to increased repeat business and referrals.
- Motivated and mentored sales employees to enhance presentation, negotiation and customer relations abilities.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Targeted prospects in other territories through careful research of competitor products, services, and trends.
- Managed sales pipeline effectively by prioritizing high-potential prospects while keeping track of potential opportunities at various stages of development.
- Introduced new sales techniques and tools, resulting in increased efficiency and productivity among team members.
- Conducted regular product training sessions for distribution partners, ensuring their ability to effectively sell products to customers.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Implemented promotions and marketing campaigns to increase territory sales and brand awareness.
- Resolved problems with high-profile customers to maintain relationships and increase the return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
JB Hi-Fi
Senior Sales Assistant and Warehouse Staff
2017.11 - 2024.12 (7 years & 1 month)
Job overview
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labelling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
- Ensured on-time delivery of orders by prioritizing tasks based on deadlines and shipping schedules.
- Proactively identified low-stock items during picking process, notifying appropriate parties for replenishment purposes.
- Checked with customers after sales to determine satisfaction and offer additional services such as assembly and warranties.
- Collaborated with marketing team to create targeted promotional campaigns that boosted overall sales performance.
- Provided excellent customer service by promptly addressing client inquiries and resolving any issues that arose during the sales process.
- Exceeded sales targets consistently through effective negotiation and closing techniques.
- Continuously monitored industry news and trends, adapting sales approach accordingly to maintain relevance in a constantly evolving market.
Ecocrete
Concreter
2015.12 - 2017.09 (1 year & 9 months)
Job overview
- Ensured accurate measurements for formwork installation by utilizing advanced tools such as laser levels and measuring tapes during the preparation phase.
- Collaborated with project managers to ensure seamless communication between teams, resulting in improved overall performance.
- Improved durability of finished structures by ensuring proper concrete placement, curing techniques, and reinforcement methods were utilized consistently.
- Maintained safe work environments by implementing and enforcing strict safety protocols during concrete operations.
- Demonstrated adaptability to various project types, including residential, commercial, industrial, and infrastructure applications involving concrete work.
Education
Monash University Melbourne, VIC
Certificate II from Cyber Security Boot Camp
07.2021
University Overview
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Date of Birth
Date of Birth
25th September 1997. Age: 27
Timeline
Territory Sales Manager
DKSH Smollan Google
2024.04 - Current (5 months)
Senior Sales Assistant and Warehouse Staff
JB Hi-Fi
2017.11 - 2024.12 (7 years & 1 month)
Concreter
Ecocrete
2015.12 - 2017.09 (1 year & 9 months)
Monash University
Certificate II from Cyber Security Boot Camp
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