- Videography & editing
- Team sports
- Travel & cultural Exploration
- Retail Sustainability (digitally selling second hand clothes)
- Reading
Kristen O'Sullivan
Sydney
Summary
A highly motivated Commerce graduate with hands-on marketing industry experience and over five years in client-facing roles across hospitality, real estate, and customer service. Proven ability to adapt and thrive in fast-paced, high-pressure environments ranging from luxury hotels in Japan to high-volume venues in London delivering exceptional service and maintaining operational excellence. A fast learner with a solutions-driven mindset, eager to contribute to innovative and inclusive business environments.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
The Maples (Nisade)
11.2024 - 03.2025
- Represented Hokkaido’s largest property management company at a luxury hotel, managing guest check-in and check-out process to a diverse guest base.
- Acted as the first point of contact, resolving high-pressure guest concerns with professionalism, cultural sensitivity, and discretion.
- Managed internal communications across departments (housekeeping, concierge, maintenance) and external communications via phone or email to ensure seamless guest experiences.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Ensured rooms met brand standards through proactive quality control and maintaining record of guest information using hotel management software, RoomBoss.
Receptionist
Laing Real Estate
09.2023 - 10.2024
- Served as the sole point of contact for client and stakeholder communication delivering clear and efficient communication to both in person and via email/phone.
- Assisted with organisational tasks by preparing lease agreements, managing sensitive client data, and conversing with tenants and contractors.
- Streamlined administrative workflows through organised filing systems and proactive office inventory management.
Bartender
Coogee Pavilion (Merivale)
09.2023 - 10.2024
- Delivered high-quality service in a busy hospitality environment, tailoring recommendations to customer preferences.
- Quickly resolved service challenges with a calm, professional approach, contributing to greater synergy and customer satisfaction.
- Maintained cleanliness, compliance, and presentation standards during peak hours.
Marketing Internship
Paper Moose
06.2024 - 09.2024
- Conducted in-depth market research and trend analysis to inform creative strategy for the agency and their clients.
- Temporarily assumed the role of Social Media Manager, managing content and follower engagement (20K+ audience) to strict brand guidelines.
- Supported campaign planning through data mining, competitor research, and strategic planning.
- Filtered and standardised data to streamline the team's workload and to make more informed decisions.
- Demonstrated initiative, adaptability, and client-focused thinking in a fast-moving agency environment.
Bar Supervisor
The Northcote (Young’s Pubs)
09.2022 - 07.2023
- Led a team of 10+ bartenders in the area’s busiest pub, ensuring smooth shift operations and consistent service quality.
- Allocated tasks, managed breaks, and addressed operational bottlenecks in real time.
- Trained and mentored new hires on licensing regulations, customer service, and the brand standards.
- Built a strong team culture while maintaining compliance and performance during high-pressure trading periods.
Tutor
Private Tutor
02.2020 - 03.2022
- Facilitated a supportive learning environment across multiple subjects, encouraging critical thinking and practical application.
- Materials were presented upon arrival, demanding agility and adaptability in response.
- Encouraged a growth mindset by offering constructive feedback and promoting self-led problem-solving.
Education
Bachelor of Commerce - Marketing Major, Information Systems Minor
University of Sydney
11.2024
High school certificate -
St Vincents College
11.2019
Skills
- Clear verbal communication
- Teamwork & Collaboration
- Emotional Intelligence
- Initiative & Resilience
- Organisation & Time Management
- Problem Solving & Critical thinking
Interests
Timeline
Front Desk Agent
The Maples (Nisade)
11.2024 - 03.2025
Marketing Internship
Paper Moose
06.2024 - 09.2024
Receptionist
Laing Real Estate
09.2023 - 10.2024
Bartender
Coogee Pavilion (Merivale)
09.2023 - 10.2024
Bar Supervisor
The Northcote (Young’s Pubs)
09.2022 - 07.2023
Tutor
Private Tutor
02.2020 - 03.2022
Bachelor of Commerce - Marketing Major, Information Systems Minor
University of Sydney
High school certificate -
St Vincents College
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