Kristen Phillips

Currently working as an Acting Operations Manager in warehousing and logistics environment, I’ve developed strong skills in managing daily operations, supporting inventory control, overseeing payroll, and contributing to financial performance through P&L oversight.

In this role, I’m actively involved in coordinating warehouse workflows, ensuring stock accuracy, handling RTVs, and maintaining service levels in line with business expectations. I also support payroll functions, including timesheet approvals, roster planning, and compliance with EBAs and Award requirements. Additionally, I contribute to P&L responsibilities, including cost tracking, labor budgeting, and identifying areas to improve operational efficiency and reduce spend.

I take pride in leading by example, supporting team development, and maintaining a safe, organized, and productive work environment. While in an acting capacity, I’ve demonstrated strong leadership, adaptability, and a commitment to continuous improvement.

Key strengths include:

• Warehouse operations & workflow coordination
• Inventory control, stocktake & RTV processing
• Payroll management, rostering & compliance
• Profit & Loss support (cost control & labour budgeting)
• WHS standards & team safety culture
• Team leadership, communication & staff development
• KPI monitoring & operational reporting

Inventory Controller Supervisor with a strong background in warehouse operations, stock accuracy, and team leadership. Proven ability to lead inventory teams, implement process improvements, and maintain accurate stock levels through cycle counts, investigations, and system audits. Skilled in WMS systems, inventory reporting, loss prevention, and stakeholder communication. Focused on driving efficiency, reducing discrepancies, and supporting overall supply chain performance while maintaining a high standard of compliance and safety.

• Strong attention to detail in managing stock levels, identifying variances, and maintaining accurate inventory records
• Proficient in inventory management systems (Matrix Core+) and Microsoft Excel for tracking and reporting
• Analytical skills in forecasting demand, monitoring inventory turnover, and reducing excess or obsolete stock
• Effective problem solving skills for investigating discrepancies and implementing corrective actions
• Excellent time management to coordinate stocktakes, reconciliations, and stock movements within deadlines
• Clear and professional communication when liaising with customer, warehouse staff, and internal departments
• Organized approach to managing SKUs, maintaining orderly storage systems, and ensuring stock accuracy
• Collaborative team player with experience working alongside procurement, logistics, and warehouse teams
• Skilled in preparing inventory reports and audit ready documentation for compliance and strategic planning
• Strong understanding of supply chain operations and how inventory impacts overall business performance

As a Team Leader in a high paced warehousing environment, I’ve successfully led day-to-day operations to ensure smooth and efficient workflow across all shifts. My focus has been on safety, productivity, and team development, contributing to consistent performance targets being met or exceeded.
Key Responsibilities & Achievements:

• Coordinated daily operations including inbound, outbound, and inventory control processes.
• Provided hands-on leadership and support to warehouse staff, ensuring compliance with safety and operational procedures.
• Trained and coached team members, fostering a collaborative and accountable team culture.
• Played a key role in improving picking/packing efficiency through process refinements and layout adjustments.
• Supported KPI tracking and reporting to management, with a focus on continuous improvement.
• Acted as liaison between warehouse teams and other departments to resolve issues and maintain service levels.
• Contributed to rostering and workload planning to ensure adequate coverage during peak times.
• Promoted and upheld a safety-first culture, reducing incident rates and improving hazard reporting compliance.

• Labeled, sorted, and organized packages for efficient delivery.
• Assisted in loading trucks with orders for delivery to customers.
• Maintained cleanliness of warehouse areas by sweeping, dusting, and mopping floors.

• Providing customers with fast, efficient, friendly and knowledgeable service.
• Supervision and leadership of both service desk and office.
• Answer customer queries and complaints in a courteous manner.
• Cash handling.
• Register transaction.
• Work cooperatively in a team environment.
• Ensure the health and safety of all store associates and customers.
• Payroll.
• Timecard / rostering.
• Achieving KPIs including wage and sales budgets.Reconciliation and accounts payable.

• Customer service
• Food preparation
• Hygiene standards awareness / training.
• Money handling
• Occupational health and safety awareness.