Kristen Reid
Perth,TAS
Summary
Proven track record in enhancing customer experience and streamlining operations at Launceston Toyota, showcasing exceptional organizational skills and a commitment to confidentiality. Adept at staff management and problem resolution, I excel in fostering client relationships and driving financial success. My expertise in office administration and customer service positions me as a valuable asset to any team. I pride myself on professionalism, building and maintaining client relationships. Throughout my years i have found myself to be very driven and stride for success in whichever field i am in. I work well in a team environment or alone. I uphold client confidentiality and integrity and fine myself easily adaptable to people from all walks of life. I have worked for myself for a long time maintaining client relationships for many years. i am honest and reliable and believe i would be an asset to any business.
Overview
20
20
years of professional experience
Work History
Service Office Manager
Launceston Toyota
05.2018 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Handled escalated customer enquiries
- Cash handling
- Hiring of staff
- Managing service department to meet financial expectations
- Manage appointments
- Managing deadlines
- Working alongside management to provide exceptional customer experience and to manage day to day operations
Beauty Therapist
Self Employed
04.2016 - Current
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Build rapport with clients
- Maintain strict confidentiality
Service Advisor
Motors Group
02.2008 - 01.2017
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Reception duties
Sales Assistant
Canoe N Surf
02.2004 - 01.2008
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Cash Handling
Education
Diploma of Counselling And Communication Skills - Counselling And Mental Health
Torrens University Australia
Adelaide, SA03.2024
Certificate IV Beauty Therapy - Beauty Therapy
Beauty Plus
Launceston, TAS11.2008
Year 12 -
Leighlands Christian School
Ulverstone, TAS11.2003
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Customer Relations
- Clear oral/written communication
- Scheduling and calendar management
- Billing
- Administrative Support
- Payroll Processing
- Bookkeeping
- Document Management
- Payroll and budgeting
- Clerical Support
- Relationship Building
- Scheduling
- Scheduling Coordination
- Inventory Control
- Staff Management
- Employee Supervision
- Conflict Management
- Staff hiring
- Supply Management
- Employee Training
- Documentation and control
- Policy Implementation
- Workflow Optimization
- Financial Reporting
- Financial Tracking
- Expense Reporting
- Team Supervision
- Staff Training
- Event Coordination
- Business Administration
- Meeting planning
- Team Bonding
- Policy and procedure modification
- Compliance Monitoring
- Budgetary Planning
- Report Writing
- Decision-Making
- Customer Relationship Management
- Problem Resolution
Timeline
Service Office Manager
Launceston Toyota
05.2018 - Current
Beauty Therapist
Self Employed
04.2016 - Current
Service Advisor
Motors Group
02.2008 - 01.2017
Sales Assistant
Canoe N Surf
02.2004 - 01.2008
Diploma of Counselling And Communication Skills - Counselling And Mental Health
Torrens University Australia
Certificate IV Beauty Therapy - Beauty Therapy
Beauty Plus
Year 12 -
Leighlands Christian School
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