KRISTEN SCHMIDT
Mount Kembla ,NSW
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
27
27
years of professional experience
Work History
Customer Service Officer
Services Australia
03.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Dealing with complex enquiries
- Processing claims relating to Families payments at Centrelink.
- Liaising with different stakeholders and other government agencies
- Making decisions based on supporting evidence
- Handling diverse range of customers from different cultures and backgrounds
- Liaising with interpreters
- Using multiple software packages
- Completed data entry to record file notes, customer updates and maintain record correctness.
- Set up service appointments to meet customer needs at customer locations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and relevant information.
- Offered advice and assistance to customers, paying attention to special needs.
- Participated in team meetings and training sessions to stay informed about product updates and changes in legislation.
- Initiated investigations into complex or sensitive complaints, identifying solutions quickly and to customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
Homecare Support NDIS
So Clean Pty Ltd
06.2017 - 01.2019
- Home care assistance to various NDIS clients
- Assisting with domestic cleaning in their homes
- Transporting clients to scheduled medical appointments, shopping and social outings
- Proven ability to learn quickly and adapt to new situations.
- Developed and maintained courteous and effective working relationships
- Self-motivated, with a strong sense of personal responsibility.
Legal Administrative Assistant
Wollongong Conveyancing Services
02.2015 - 08.2016
- Assisting the administration team with all conveyancing requirements
- Answering and responding to phone calls and email enquiries
- Producing correspondence and documents using legal software
- Preparing contracts, ordering online certificates
- Attending settlement proceedings at various law offices
- Liaising with financial institutions and other law firms
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
Legal Support Assistant
Heard McEwan Legal
05.2012 - 11.2012
- Legal support
- Answering telephones and front desk enquiries
- Making client appointments
- Attending conveyancing settlements when required
- Organised documents to manage paper and electronic filing systems for clients.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
Receptionist
Rutty Podiatry
03.2007 - 08.2008
- Answering telephones and greeting clients
- Making appointments
- Processing health fund and Medicare payments
- Typing Invoices and filing
- Sterilising instruments
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Junior Legal Receptionist
Mathey Solicitors
02.1996 - 06.2004
- Answering telephones
- Front desk enquiries
- Typing correspondence and various legal documents
- Filing/photocopying
- Daily mail and banking
- Preparing contracts and leases
- Preparing settlement figures and statements
- Liaising with mortgagees and other firms
- Organised and attended conveyancing settlements
- Prepared legal correspondence
- Organised files for court proceedings.
Education
Advanced Certificate of Office Administration -
Northern Suburbs Training College
Corrimal, NSWConveyancing Law And Practice Course -
Macquarie University
Sydney, NSWHigher School Certificate -
Figtree High School
Figtree, NSWStatement of Attainment in Medical Administration -
TAFE NSW
Skills
Skills/Attributes
- Courteous and pleasant telephone manner
- Get along well with others and enjoy being part of a team
- Excellent organisation and time management skills
- Excellent attention to detail
- Excellent oral and written communication skills
- Able to learn and adapt to multiple software programs and proficient in Microsoft Office
- Honest and reliable with a high work ethic
- Calm and professional under pressure
Timeline
Customer Service Officer
Services Australia
03.2021 - Current
Homecare Support NDIS
So Clean Pty Ltd
06.2017 - 01.2019
Legal Administrative Assistant
Wollongong Conveyancing Services
02.2015 - 08.2016
Legal Support Assistant
Heard McEwan Legal
05.2012 - 11.2012
Receptionist
Rutty Podiatry
03.2007 - 08.2008
Junior Legal Receptionist
Mathey Solicitors
02.1996 - 06.2004
Advanced Certificate of Office Administration -
Northern Suburbs Training College
Conveyancing Law And Practice Course -
Macquarie University
Higher School Certificate -
Figtree High School
Statement of Attainment in Medical Administration -
TAFE NSW
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