Kristen Sipidias
Melbourne
Summary
Dynamic leader and skilled stylist with a proven track record at Hairhouse, enhancing client satisfaction and salon performance. Excelled in team leadership and salon operations, driving customer retention and exceeding sales targets. Implemented innovative marketing strategies and client retention programs, significantly boosting profitability and staff proficiency.
Experienced with overseeing salon operations and staff management, ensuring cohesive and productive work environment. Uses leadership and communication skills to maintain high levels of client satisfaction and team performance. Knowledge of industry trends and best practices, driving overall business success.
Overview
9
9
years of professional experience
Work History
Store /Hair Salon Manager
Hairhouse
03.2018 - Current
- Enhanced customer satisfaction by overseeing daily salon operations and ensuring a welcoming environment.
- Managed staff schedules to optimize service delivery and maintain high customer service standards.
- Improved salon efficiency with effective inventory management and supply ordering.
- Exceeded sales targets, implementing marketing strategies and promotional events.
- Developed client retention programs to increase repeat business and customer loyalty.
- Resolved client complaints promptly, enhancing overall salon reputation.
- Coordinated with vendors to secure high-quality products at competitive prices.
- Monitored financial performance to identify cost-saving opportunities and improve profitability.
- Organized training sessions for staff to stay updated on the latest trends and techniques.
Salon Stylist
Hairhouse
12.2015 - 12.2017
- Delivered exceptional customer service, resulting in increased repeat clientele and positive salon reviews.
- Collaborated with team members to promote a supportive and efficient work environment, leading to improved salon performance.
- Participated in continuing education workshops and industry events to further develop technical skills and stay current with evolving trends.
Education
Certificate III - Certificate 3 - Hairdressing
Australian College of Hair Design And Beauty
Melbourne, VIC08-2015
Skills
- Team leadership
- Staff training
- Customer retention
- Salon operations
- Inventory management
- Product sales
- Appointment scheduling
- Conflict resolution
- Budget management
- Service quality
- Time management
- Safety compliance
- Client satisfaction
Timeline
Store /Hair Salon Manager
Hairhouse
03.2018 - Current
Salon Stylist
Hairhouse
12.2015 - 12.2017
Certificate III - Certificate 3 - Hairdressing
Australian College of Hair Design And Beauty
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