Summary
Overview
Work History
Education
Skills
Computer Skills
Certification
Languages
Timeline
Generic
Kristen Taylor

Kristen Taylor

Seaford Rise,SA

Summary

Highly motivated and versatile professional with extensive experience in customer service, council, corporate, travel, arts, and entertainment, disability & mental health sectors. Proficient in marketing, events, communications, human resources, and people management. Approach tasks with a proactive, positive, and energetic attitude, resulting in exceptional outcomes. Known for loyalty, trustworthiness, and reliability. Excels both in team environments and independently. Leverages initiative to drive success while supporting and motivating others towards achieving common goals. Friendly and bubbly personality encourages positive relationships with clients and colleagues, ensuring high levels of satisfaction and productivity.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Project Manager

Coastal Community Support Services
06.2023 - Current
  • Develop comprehensive project plans, timelines, and budgets for multiple simultaneous events and initiatives.
  • Collaborate with vendors, sponsors, and stakeholders to ensure the successful execution of events and projects.
  • Lead recruitment efforts and human resources functions to attract, hire, and retain top talent.
  • Manage and support teams, fostering a collaborative and productive work environment.
  • Oversee onboarding processes for new staff, ensuring a smooth transition into the organisation.
  • Conduct staff inductions, providing essential training and information to ensure new hires are set up for success.
  • Oversee logistics such as venue selection, catering, audiovisual requirements, and event staffing.
  • Design and distribute marketing materials to promote events and boost attendance.
  • Manage event registration and communication with attendees.
  • Conduct post-event evaluations and prepare detailed reports analysing outcomes and metrics.
  • Lead project teams, assigning tasks to ensure deadlines and deliverables are met.
  • Create and maintain policies and procedures
  • Maintain accurate financial records and process event-related invoices.
  • Manage social media accounts and website content.
  • Create and execute a monthly newsletter.
  • Coordinate internal staff communications, including staff member of the month, and organising staff events and activities.

Stakeholder Ticketing & Functions Coordinator - Contract

WOMADelaide Pty Ltd
11.2023 - Current
  • Manage stakeholder ticketing requests and allocations for events
  • Coordinate VIP functions for approx 450 guests including hospitality experiences
  • Maintain accurate database of stakeholder information and preferences
  • Liaise with internal departments to fulfill stakeholder needs
  • Develop and implement ticketing policies and procedures
  • Generate reports on ticket utilisation and stakeholder engagement
  • Resolve ticketing issues and complaints promptly
  • Assist in budget management for stakeholder events
  • Ensure compliance with relevant regulations and company policies
  • Coordinate logistics for stakeholder events and functions

Event and Marketing Consultant

Kristen Taylor Management Pty Ltd
04.2021 - 06.2023
  • Develop comprehensive marketing strategies and event plans for diverse client campaigns
  • Coordinate and execute large-scale corporate events, conferences, and trade shows
  • Analyse market trends and consumer behaviour to inform marketing decisions
  • Manage client relationships and expectations throughout project lifecycles
  • Create and oversee budgets for marketing initiatives and event productions
  • Collaborate with creative teams to design impactful marketing materials and event collateral
  • Negotiate contracts with vendors, venues, and service providers
  • Measure and report on campaign performance using analytics tools
  • Conduct post-event evaluations and prepare detailed reports for stakeholders
  • Stay current with industry trends and emerging technologies in event marketing
  • Previous contracts: Restless Dance Theatre, Israeli Chamber of Commerce, Senator Robert Simms Greens Office

Events Project Officer

Youth Opportunities Pty Ltd
07.2022 - 12.2022
  • Coordinate and manage all aspects of event planning, execution, and post-event analysis
  • Develop and maintain relationships with vendors, sponsors, and key stakeholders
  • Create and manage event budgets, ensuring cost-effectiveness and financial goals are met
  • Oversee venue selection, contract negotiations, and logistics for various events
  • Develop marketing materials and promotional strategies to increase event attendance and engagement
  • Manage event registration processes and attendee communication
  • Coordinate on-site event staff and volunteers, assigning roles and responsibilities
  • Ensure compliance with safety regulations and implement risk management strategies for events
  • Analyse event metrics and prepare comprehensive post-event reports for stakeholders
  • Collaborate with internal teams to align events with organisational goals and objectives

Activity Centre Marketing Coordinator

City Of Monash
05.2020 - 10.2020

· Engaging with business owners in multiple precincts/ activity centres in the City of Monash municipality

· Leading the activity centre team of three to engage, assist and provide continual support to businesses regarding the Covid-19 restrictions and advising on available grants.

· Plan and prepare events to be held in the activity centres to encourage the public to return and support local

· Marketing campaign “Support Local” created and distributed to activity centres to encourage return customers to support small business.

· Outdoor dining campaign created to support the density limit restrictions.

· Managing officers work and ensuring they are reaching out and providing council support to businesses where they can.

Event Officer

City Of Monash
10.2019 - 05.2020

· Provide professional event management of festivals delivered by the Community Culture and Events department.

· Event officer that delivered Clayton Festival (community festival with 10k attendance).

· Worked closely with event working groups for the planning of event programs to ensure they are relevant, engaging and reflective of the Monash community's cultural diversity.

· Adhered to efficient, compliant event, risk management and budget management processes that support the achievement of required milestones for the safe and effective delivery of events with the Safe Events Officer in the development and delivery of Clayton Festival

· Prepared external grant applications to support funding of arts and cultural festival themes, programs and projects

· Plan and delivered effective marketing and publicity strategies for events, in collaboration with Council's Communications team.

· Engaged external sponsorship funding to support the delivery of Monash Council's annual festivals and events program.

· Provide logistical advice on the delivery of Arts & Cultural Development activities, as they relate to Clayton Festival.

· Ensure compliance with the Council's Safe Events Approval Process Policy as it applies to Council-produced events and community events.

Marketing Consultant

Kristen Taylor Management
11.2017 - 09.2019

Events & Administration Coordinator (Project Contract)

Beon Energy Solutions - Karadoc Solar Farm
06.2018 - 11.2018

Maternity Leave

11.2017 - 06.2018

Marketing Executive

Adelaide Festival Centre
07.2016 - 11.2017

Hostess - Supervisor

Bespoke SA - Boutique Event Company
10.2014 - 07.2017

Acting Executive Director

South Australian Olympic Council
06.2015 - 07.2016

Street Team Manager

Underbelly - Edinburgh Fringe Festival
07.2014 - 08.2014

Event Manager

Sheffield Doc/Fest
02.2014 - 06.2014

Marketing and Corporate Relations Campaign Coordinator

Adelaide Festival Centre
01.2011 - 01.2013

Station Promotion Agent and MC (Casual)

NOVA919
01.2007 - 01.2013

Marketing and Corporate Relations Coordinator

Adelaide Festival Centre
01.2010 - 01.2011

Marketing and Corporate Relations Assistant

Adelaide Festival Centre
01.2008 - 01.2010

Branch Sales Manager

STA TRAVEL, FLINDERS UNIVERSITY
01.2006 - 01.2008

Senior Waitress

The Greedy Goose
01.2005 - 01.2007

Education

Bachelor of Arts -

Flinders University of South Australia
Bedford Park
01.2005

South Australian Certificate of Education -

Seaford High School
Seaford, SA
01.2000

Skills

  • Event Management & Planning
  • Marketing & Communications
  • Recruitment & Human Resources
  • Budget & Resource Management
  • Digital Marketing & Social Media Content
  • Business Development & Public Relations
  • Staff Management & Team Coordination
  • Market Research & Branding
  • Grant Applications & Fundraising
  • Communication & Collaboration
  • Risk Management & Compliance
  • Scheduling & Calendar Management
  • Customer Service & Client Relations
  • Microsoft Office Suite
  • Problem Solving & Decision Making
  • Graphic Design & Newsletter Creation
  • Website & Document Management
  • Multitasking and organisation

Computer Skills

Additional Skills:

  • Advanced computer skills in Microsoft applications such as Word, Excel, Outlook and PowerPoint.
  • Typing speed of approximately 80wpm with a high level of accuracy
  • ENTA Ticketing System, Tessitura Ticketing System & CRM
  • Website Management: Snapps AI, Wix,
  • Document Management: OneDrive
  • Invoicing: MYOB, Citrix,
  • Fundraising: Galabid,
  • Marketing, Events an Newsletter Communications: Mail Chimp, Word press, Survey Monkey, EBMS, Masterpiece, Technology One, Wufoo, Floor planner, Multiple CRM systems.


Certification

  • Working with Children, Present
  • Police Clearance, Present
  • First Aid & CPR, Present
  • Responsible Service Certificate (RSA
  • Right Turn Customer Service Course 2013
  • Pride Models Introduction Workshop 2013

Languages

English

Timeline

Stakeholder Ticketing & Functions Coordinator - Contract

WOMADelaide Pty Ltd
11.2023 - Current

Project Manager

Coastal Community Support Services
06.2023 - Current

Events Project Officer

Youth Opportunities Pty Ltd
07.2022 - 12.2022

Event and Marketing Consultant

Kristen Taylor Management Pty Ltd
04.2021 - 06.2023

Activity Centre Marketing Coordinator

City Of Monash
05.2020 - 10.2020

Event Officer

City Of Monash
10.2019 - 05.2020

Events & Administration Coordinator (Project Contract)

Beon Energy Solutions - Karadoc Solar Farm
06.2018 - 11.2018

Marketing Consultant

Kristen Taylor Management
11.2017 - 09.2019

Maternity Leave

11.2017 - 06.2018

Marketing Executive

Adelaide Festival Centre
07.2016 - 11.2017

Acting Executive Director

South Australian Olympic Council
06.2015 - 07.2016

Hostess - Supervisor

Bespoke SA - Boutique Event Company
10.2014 - 07.2017

Street Team Manager

Underbelly - Edinburgh Fringe Festival
07.2014 - 08.2014

Event Manager

Sheffield Doc/Fest
02.2014 - 06.2014

Marketing and Corporate Relations Campaign Coordinator

Adelaide Festival Centre
01.2011 - 01.2013

Marketing and Corporate Relations Coordinator

Adelaide Festival Centre
01.2010 - 01.2011

Marketing and Corporate Relations Assistant

Adelaide Festival Centre
01.2008 - 01.2010

Station Promotion Agent and MC (Casual)

NOVA919
01.2007 - 01.2013

Branch Sales Manager

STA TRAVEL, FLINDERS UNIVERSITY
01.2006 - 01.2008

Senior Waitress

The Greedy Goose
01.2005 - 01.2007

Bachelor of Arts -

Flinders University of South Australia

South Australian Certificate of Education -

Seaford High School
Kristen Taylor